Customer Service Representative - Cebu & Mandaue City

ESOL IT SERVICES INC.; Cebu City; On-site; PHP 223,000 - 357,000; Full time

Job summary

ESOL IT SERVICES INC. in Cebu City is seeking a Customer Service Representative to handle customer inquiries and provide accurate assistance through voice support. The role requires a positive, solution-oriented approach and a commitment to delivering quality service.

Candidates should have at least a high school diploma, around one year of BPO customer service experience, and strong English communication skills. The job is onsite with night shift hours and opportunities to grow within the team.

Qualifications

• High school diploma required (old or new curriculum).
• Minimum 1 year of solid BPO customer service experience on a voice account.
• English communication skills (average to excellent).
• Strong customer service, active listening and problem-solving abilities.
• Willing to work onsite on a night shift schedule.

Responsibilities

• Handle customer inquiries via voice channel and provide assistance.
• Deliver quality customer service and resolve issues efficiently.
• Maintain customer satisfaction and accurate information handling.

Skills

Active listening

Problem solving

Customer service

English communication

Education

High School Diploma (Old or New Curriculum)

Job description

Job Description:

We are looking for Customer Service Representatives to handle customer inquiries, provide assistance, and deliver quality customer service through voice support.

Qualifications:

• At least a High School Diploma graduate (Old or New Curriculum)

• Minimum of 1 year of solid BPO Customer Service experience in a Voice Account

• Average to excellent English communication skills

• Good customer service, active listening, and problem-solving skills

• Willing to work onsite on a night shift schedule