Blended Chat Account- Taguig Site

Be Glad Worldwide Placement Agency; Taguig; Sur place; PHP 240 000 - 360 000; Plein temps

Résumé du poste

Be Glad Worldwide Placement Agency seeks a Customer Service Representative for an onsite blended chat account in Taguig. The role involves assisting customers via live chat and calls, delivering accurate product information, and ensuring high-quality service.

Fresh graduates may apply depending on account requirements, with shifts including weekends and holidays. Strong English communication and basic computer skills are essential.

Qualifications

• High school or college graduate.
• Good written and verbal English communication skills.
• Basic computer and typing skills.
• Ability to multitask and handle multiple customer concerns.
• Willing to work onsite in Taguig City.
• Willing to work on shifting schedules, including weekends and holidays.

Responsabilités

• Respond to customer inquiries through live chat and other communication channels.
• Handle phone calls when necessary, depending on account requirements.
• Provide accurate information about products and services.
• Resolve customer concerns and complaints professionally.
• Document customer interactions and update records.
• Meet productivity, quality, and customer satisfaction targets.
• Follow company policies and procedures.

Connaissances

Written and verbal English

Basic computer skills

Typing skills

Multitasking

Formation

High school graduate

Senior high school graduate

College graduate

Description du poste

Position: Customer Service Representative – Blended Chat Account

Job Description:

Responsible for assisting customers through live chat and phone calls, depending on customer needs and account requirements. The role involves answering inquiries, resolving concerns, providing accurate information, and ensuring excellent customer service.

Duties and Responsibilities:

• Respond to customer inquiries through live chat and other communication channels.
• Handle phone calls when necessary, depending on account requirements.
• Provide accurate information about products and services.
• Resolve customer concerns and complaints professionally.
• Document customer interactions and update records.
• Meet productivity, quality, and customer satisfaction targets.
• Follow company policies and procedures.

Qualifications:

• High school graduate, senior high school graduate, or college graduate.
• Fresh graduates and applicants without BPO experience may apply, depending on account requirements.
• Good written and verbal English communication skills.
• Basic computer and typing skills.
• Ability to multitask and handle multiple customer concerns.
• Willing to work onsite in Taguig City.
• Willing to work on shifting schedules, including weekends and holidays.

Hiring Details:

• Position: Customer Service Representative
• Account Type: Blended Chat
• Location: Taguig City
• Work Setup: Onsite
• Employment Type: Full-time
• Experience: Depends on account requirements

Start your BPO career with a blended chat account in Taguig. Actual salary, qualifications, and benefits will depend on the employer and assigned account.