CUSTOMER ENGAGEMENT SPECIALIST – BLENDED NON-VOICE

Gratitude Philippines; Manila; Sur place; PHP 244 000 - 292 000; Plein temps

Avantages offerts par ce poste

Onsite at BGC

Career growth opportunities

Dynamic, supportive environment

Résumé du poste

Gratitude Philippines is seeking a Customer Engagement Specialist for blended non-voice support in BGC, Taguig. You will handle email and live chat, delivering fast, accurate, and customer-focused solutions.

Requirements include a High School diploma and at least 1 year of BPO experience with strong written and verbal communication skills. The role requires onsite work in Blended non-voice environment and flexible schedules.

Qualifications

• High School Graduate
• At least 1 year of BPO experience
• Proficient in email and chat communication
• Willing to work onsite in BGC, Taguig
• Flexible with shifting schedules

Responsabilités

• Respond to customer inquiries through email and live chat
• Provide accurate information and effective solutions to customer concerns
• Maintain a professional and friendly tone in every interaction
• Handle multiple customer conversations efficiently
• Document customer interactions and update account information when needed
• Follow established processes, policies, and quality standards
• Ensure a positive customer experience from start to finish

Connaissances

Excellent written and verbal comms

Typing / data entry

Multitasking

Formation

High School Graduate

Description du poste

CUSTOMER ENGAGEMENT SPECIALIST – BLENDED NON-VOICE

Location: BGC, Taguig

Salary Package: Up to PHP 24,000

Work Type: Blended – Email & Chat

Minimum Education: High School Graduate

Experience: At least 1 year BPO experience

Join Our Customer Engagement Team!

Are you a BPO professional who enjoys helping customers but prefers email and chat over taking calls? This could be the perfect opportunity for you!

We’re looking for a Customer Engagement Specialist who can provide excellent customer support through non-voice channels, while delivering fast, accurate, and customer-focused solutions.

What You'll Do

• Respond to customer inquiries through email and live chat
• Provide accurate information and effective solutions to customer concerns
• Maintain a professional and friendly tone in every interaction
• Handle multiple customer conversations efficiently
• Document customer interactions and update account information when needed
• Follow established processes, policies, and quality standards
• Ensure a positive customer experience from start to finish

What We're Looking For

• At least a High School Graduate
• With at least 1 year of BPO experience
• Excellent written and verbal communication skills
• Strong typing, comprehension, and multitasking skills
• Customer-focused and solution-oriented
• Comfortable working in a blended non-voice environment
• Willing to work onsite in BGC, Taguig
• Flexible with shifting schedules

What You Get

Up to PHP 24,000 salary package

Primarily Email & Chat support

Convenient BGC, Taguig location

Career growth and development opportunities

Supportive and dynamic work environment