Multichannel Customer Support Specialist (BPO Growth)

Intelegencia; Philippines; Hybrid; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Performance incentive

Attendance incentive

Job summary

Intelegencia is hiring a Customer Service Representative (Blended) in the Philippines. You will deliver quality support via calls, chats, and email in a dynamic BPO environment.

Join us if you have multi-channel experience, strong communication skills, and are willing to work a shifting schedule to support client accounts. This role offers growth opportunities within a thriving BPO team.

Qualifications

• No minimum years of BPO experience
• Must have experience handling calls, chats, and emails
• Experience across all three channels; no minimum per channel
• Strong verbal and written communication skills
• Customer-focused and able to handle concerns professionally
• Willing to work on a shifting schedule, as required by the account

Responsibilities

• Provide quality customer support via calls, chats, and emails
• Manage inquiries with professionalism and empathy
• Escalate complex issues to appropriate channels as needed
• Maintain accurate records of interactions and outcomes

Skills

Multichannel support

Excellent communication

Customer focused

Flexible shifts

Job description

Intelegencia is hiring a Customer Service Representative (Blended) in the Philippines. You will deliver quality support via calls, chats, and email in a dynamic BPO environment.

Join us if you have multi-channel experience, strong communication skills, and are willing to work a shifting schedule to support client accounts. This role offers growth opportunities within a thriving BPO team.