Fraud Analyst/Financial CSR

Private Advertiser; Philippines; On-site; PHP 167,000 - 268,000; Full time

Job summary

Private Advertiser is seeking a dedicated Customer Service Associate in the Philippines to support customers across phone, text, chat, and video channels in a fast-paced BPO setting. On-site role requiring blended functions and a training period, with flexible scheduling to meet client needs.

The ideal candidate has at least 6 months of BPO customer service, 1 year of financial account experience, and completion of at least two college years.

Qualifications

• At least 6 months of Customer Service Experience in BPO Industry.
• Has 1-year financial account experience in BPO setting.
• Completed at least 2 years of college education.

Responsibilities

• Support customers and seek ways to improve inquiries or issues with empathy regarding financial products and services through a variety of channels.
• Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems.
• Regularly receive direction from supervisor and elevate questions and issues to more senior employees.
• Interact with team on basic information, plus internal or external customers.

Skills

Customer service experience

Back office

Financial accounts experience

Education

Two years college education

Job description

• Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment

• Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems

• Regularly receive direction from supervisor and elevate questions and issues to more senior employees

• Interact with team on basic information, plus internal or external customers

Required Qualifications:

• At least 6 months of CustomerService Experience in BPO Industry

• Has experience in Back office

• Has 1-year financial account experience in BPO setting

• Completed at least 2 years of college education

Job Expectations:

• Must be amenable for Blended function

• Must work on-site at the location posted

• Must be flexible with the work schedule

• Must be able to attend full duration of required training period

• Ability to work additional hours as needed