CSR-Financial Customer Service

Private Advertiser; Philippines; On-site; PHP 201,000 - 335,000; Full time

Job summary

Private Advertiser in the Philippines is seeking a customer service representative to support customers with empathy across phone, text, chat, and video channels in a fast-paced, high-volume environment.

The ideal candidate has at least 6 months of BPO customer service experience and has completed at least two years of college; on-site work, flexible schedules, and training completion are required. Join a team delivering quality service while adhering to policies.

Qualifications

• At least 6 months of Customer Service experience in a BPO Industry.
• Completed at least 2 years of college education.

Responsibilities

• Support customers with empathy across multiple channels (phone, text, chat, video) in a fast-paced, high-volume setting.
• Handle inquiries and resolve issues to deliver best-in-class service while following guidelines and using multiple systems.
• Collaborate with supervisor for direction and team coordination.
• Collaborate with team to share information with internal and external customers.

Skills

Customer service

Education

Two years of college education

Job description

• Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment

• Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems

• Regularly receive direction from supervisor and esc ...

• Interact with team on basic information, plus internal or external customers

Required Qualifications:

• At least 6 months of CustomerService Experience in BPO Industry

• Completed at least 2 years of college education

Job Expectations:

• Must be amenable for Voice function

• Must work on-site at the location posted

• Must be flexible with the work schedule

• Must be able to attend full duration of required training period

• Ability to work additional hours as needed