Customer Service Representative – Assurant

Level Up Talent Solutions; Cebu City; On-site; PHP 268,000 - 402,000; Full time

Job summary

Level Up Talent Solutions is hiring a Customer Service Representative to support US-based customers from Cebu City. The role handles service inquiries, resolves concerns, and provides accurate professional assistance. Onsite work in Cebu or Mandaue City with scheduled shifts.

Ideal candidates have a Bachelor's degree and at least 1 year of BPO experience supporting US accounts with strong customer service and problem-solving skills.

Qualifications

• Strong customer service and problem-solving abilities.
• Excellent attention to detail and accuracy.

Responsibilities

• Handle inquiries for US-based accounts.
• Assist customers with account and service-related concerns.
• Provide accurate information based on established procedures.
• Identify solutions based on customer needs.
• Document interactions and resolutions accurately.
• Escalate complex or unresolved issues when needed.
• Maintain quality and customer satisfaction standards.

Skills

Customer service

Problem solving

Attention to detail

Education

Bachelor's degree or 4-year degree

Job description

Customer Service Representative – Assurant

Cebu City, Philippines | Posted on 11/11/2026

At Level Up Talent Solutions, we believe great work starts with feeling supported, trusted, and valued.

We are a people-focused talent company that connects skilled professionals with meaningful long-term opportunities. Our goal is to create an environment where you can do your best work, continue growing, and feel confident in the role you play within a team.

When you join Level Up Talent Solutions , you are not just filling a position. You are becoming part of a community that values clear communication, consistency, and mutual respect. We work closely with you to understand your strengths, your experience, and the type of work environment where you can thrive.

We support our talents through structured onboarding, ongoing guidance, and realistic expectations. You will always know what success looks like and who to turn to when you need support. We believe that when talents feel aligned and empowered, everyone succeeds.

At Level Up Talent Solutions, growth is not only about skills. It is about confidence, stability, and building a career you can be proud of.

We are here to help you level up.

Job Description

Job Description: We are hiring Customer Service Representatives to support US-based customers by handling service inquiries, resolving concerns, and providing accurate and professional customer assistance.

Responsibilities:

Handle customer inquiries for US-based accounts.

Assist customers with account and service-related concerns.

Provide accurate information based on established procedures.

Identify appropriate solutions based on customer needs.

Document customer interactions and resolutions accurately.

Escalate complex or unresolved concerns when necessary.

Maintain quality and customer satisfaction standards.

Requirements

Qualifications:

Must be a Bachelor’s Degree holder / graduate of any 4-year course .

Must have at least 1 year of solid BPO customer service experience supporting US accounts .

Good customer service and problem-solving abilities.

Strong attention to detail.

Willing to work onsite in Cebu or Mandaue City.

Willing to work on the assigned schedule.