Customer Service Representative – RoundPoint

Level Up Talent Solutions; Muntinlupa; On-site; PHP 312,000 - 469,000; Full time

Job summary

Level Up Talent Solutions is hiring a Customer Service Representative for a US account in Metro Alabang, Philippines. The role involves helping customers with account inquiries, service concerns, and delivering courteous, accurate support.

Candidates should have at least 1 year BPO experience handling US accounts, strong English communication, keen attention to detail, and willingness to work onsite at Metro Alabang Town Center on the assigned schedule.

Qualifications

• Minimum 1 year BPO customer service experience for US accounts.
• Good English communication and customer service skills.
• Strong attention to detail and problem-solving abilities.
• Willing to work onsite at 3F Metro Alabang Town Center.
• Willing to work on the assigned schedule.

Responsibilities

• Handle customer inquiries for US-based accounts.
• Assist customers with account and service-related concerns.
• Provide accurate and timely information.
• Resolve customer concerns professionally and efficiently.
• Document customer interactions and resolutions accurately.
• Escalate complex or unresolved concerns when needed.
• Maintain established quality and customer service standards.

Skills

BPO experience

US account support

English communication

Attention to detail

Problem-solving

Education

College level

Tools

CRM software

MS Office

Job description

Customer Service Representative – RoundPoint

Metro Alabang, Philippines | Posted on 11/11/2026

At Level Up Talent Solutions, we believe great work starts with feeling supported, trusted, and valued.

We are a people-focused talent company that connects skilled professionals with meaningful long-term opportunities. Our goal is to create an environment where you can do your best work, continue growing, and feel confident in the role you play within a team.

When you join Level Up Talent Solutions , you are not just filling a position. You are becoming part of a community that values clear communication, consistency, and mutual respect. We work closely with you to understand your strengths, your experience, and the type of work environment where you can thrive.

We support our talents through structured onboarding, ongoing guidance, and realistic expectations. You will always know what success looks like and who to turn to when you need support. We believe that when talents feel aligned and empowered, everyone succeeds.

At Level Up Talent Solutions, growth is not only about skills. It is about confidence, stability, and building a career you can be proud of.

We are here to help you level up.

Job Description

Job Description: We are hiring Customer Service Representatives for a US account. The role involves assisting customers with account inquiries, service-related concerns, and other customer support needs while maintaining professionalism and delivering excellent customer service.

Responsibilities:

Handle customer inquiries for US-based accounts.

Assist customers with account and service-related concerns.

Provide accurate and timely information.

Resolve customer concerns professionally and efficiently.

Document customer interactions and resolutions accurately.

Escalate complex or unresolved concerns when needed.

Maintain established quality and customer service standards.

Requirements

Qualifications:

Preferably College Level.

Must have at least 1 year of solid BPO customer service experience supporting US accounts .

Good English communication and customer service skills.

Strong attention to detail and problem-solving abilities.

Comfortable using computer systems and customer support tools.

Willing to work onsite at 3F Metro Alabang Town Center .

Willing to work on the assigned schedule.