Onsite US Customer Support Specialist

Level Up Talent Solutions; Cebu City; On-site; PHP 268,000 - 402,000; Full time

Job summary

Level Up Talent Solutions is hiring a Customer Service Representative to support US-based customers from Cebu City. The role handles service inquiries, resolves concerns, and provides accurate professional assistance. Onsite work in Cebu or Mandaue City with scheduled shifts.

Ideal candidates have a Bachelor's degree and at least 1 year of BPO experience supporting US accounts with strong customer service and problem-solving skills.

Qualifications

• Strong customer service and problem-solving abilities.
• Excellent attention to detail and accuracy.

Responsibilities

• Handle inquiries for US-based accounts.
• Assist customers with account and service-related concerns.
• Provide accurate information based on established procedures.
• Identify solutions based on customer needs.
• Document interactions and resolutions accurately.
• Escalate complex or unresolved issues when needed.
• Maintain quality and customer satisfaction standards.

Skills

Customer service

Problem solving

Attention to detail

Education

Bachelor's degree or 4-year degree

Job description

Level Up Talent Solutions is hiring a Customer Service Representative to support US-based customers from Cebu City. The role handles service inquiries, resolves concerns, and provides accurate professional assistance. Onsite work in Cebu or Mandaue City with scheduled shifts.

Ideal candidates have a Bachelor's degree and at least 1 year of BPO experience supporting US accounts with strong customer service and problem-solving skills.