Customer Service Representative – Assurant (Alabang/Cebu)

ESOL IT SERVICES INC.; Muntinlupa; On-site; PHP 201,000 - 268,000; Full time

Job summary

ESOL IT SERVICES INC. in the Philippines is seeking a Customer Service Representative to handle a US-based account. You will provide accurate information and effective solutions, maintaining professional communication and delivering quality customer service.

You will document customer interactions, follow through on requests, and adhere to company policies and established service standards while working onsite in Cebu, Mandaue, or Alabang.

Qualifications

• At least 1 year of solid BPO experience handling customer service for US accounts.
• Must be a graduate of any 4-year bachelor's degree program.
• Strong verbal and written communication skills.
• Good problem-solving and customer service skills.

Responsibilities

• Handle customer inquiries and concerns for a US-based account.
• Provide accurate information and effective solutions to customer issues.
• Maintain professional communication and deliver quality customer service.
• Document customer interactions and ensure proper follow-through.
• Follow company policies and established service standards.

Skills

Verbal communication

Written communication

Problem solving

Customer service

Education

Bachelor's degree

Job description

Job Description

• Handle customer inquiries and concerns for a US-based account.

• Provide accurate information and effective solutions to customer issues.

• Maintain professional communication and deliver quality customer service.

• Document customer interactions and ensure proper follow-through.

• Follow company policies and established service standards.

Qualifications

• At least 1 year of solid BPO experience handling customer service for US accounts.

• Must be a graduate of any 4-year bachelor's degree program.

• Strong verbal and written communication skills.

• Good problem-solving and customer service skills.

• Willing to work onsite in Cebu, Mandaue, or Alabang.