Customer Service Representative (6-Week Contract + Completion Bonus)

Lean Solutions Group; Makati; On-site; PHP 391,000 - 580,000; Full time

Job summary

Lean Solutions Group is seeking a Customer Experience Coordinator in Metro Manila to manage high-visibility accounts, ensure data accuracy, and lead real-time shipper escalations.

Role requires 1–3 years in logistics or related fields, strong Excel/Outlook skills, and excellent English communication. Flexibility for evenings or on-call shifts is needed to support live escalations.

Qualifications

• 1–3 years in logistics, supply chain, customer operations, or B2B support.
• Proficient in Microsoft Excel and Outlook; strong verbal and written English communication.
• Mindset: eagle-eyed attention to detail and calm under pressure during live escalations.
• Flexibility: open to shifting schedules (evenings, overnight, weekends, or on-call).
• Education: High school diploma or equivalent (College level/degree is a plus).
• Bonus: experience with enterprise accounts, parcel/freight, or control tower operations.

Responsibilities

• Audit & Report: Validate operational data, catch discrepancies early, and deliver accurate reports to customers and internal teams.
• Deliver White-Glove Support: Handle specialized shipment research and custom data requests with speed and precision.
• Manage Escalations: Monitor inbound issues (including overnight/weekend shifts), assess urgency, and coordinate with internal teams until resolved.
• Collaborate Cross-Functionally: Partner with Transportation, Quality, and Customer Success to resolve complex issues and improve workflows.

Skills

Excel

Outlook

English communication

Education

High school diploma or equivalent

College level/degree is a plus

Job description

Be the Go-To Problem Solver in Global Logistics! At Lean Solutions Group, we keep global supply chains moving. We’re looking for a sharp, detail-oriented Customer Experience Coordinator to manage high-visibility accounts, ensure data accuracy, and lead real-time shipper escalations. If you thrive in a fast-paced environment and love delivering top-tier service, let’s talk!

What You’ll Do:

• Audit & Report: Validate operational data, catch discrepancies early, and deliver accurate reports to customers and internal teams.

• Deliver White-Glove Support: Handle specialized shipment research and custom data requests with speed and precision.

• Manage Escalations: Monitor inbound issues (including overnight/weekend shifts), assess urgency, and coordinate with internal teams until resolved.

• Collaborate Cross-Functionally: Partner with Transportation, Quality, and Customer Success to resolve complex issues and improve workflows.

What You Need:

• Experience: 1–3 years in logistics, supply chain, customer operations, or B2B support.

• Skills: Proficient in Microsoft Excel and Outlook; strong verbal and written English communication.

• Mindset: Eagle-eyed attention to detail and calm under pressure during live escalations.

• Flexibility: Open to shifting schedules (evenings, overnight, weekends, or on-call).

• Education: High school diploma or equivalent (College level/degree is a plus).

• Bonus: Experience with enterprise accounts, parcel/freight, or control tower operations.

Why Lean Solutions Group? Grow your career with a fast-paced, collaborative global team where your attention to detail makes an immediate impact every shift.