Senior Logistics Coordinator - Davao

Awesome CX; Davao City; On-site; PHP 520,000 - 900,000; Full time

Job summary

Awesome CX by Transcom in Davao City is seeking a Senior Logistics Coordinator to join our operations team. You will serve as a dedicated extension of the U.S.-based Operations group, handling order management, fulfillment, and shipment coordination with internal and external partners.

The ideal candidate has 3+ years in logistics or retail/e-commerce fulfillment, strong English communication, and hands-on experience with ERP systems and 3PL coordination.

Qualifications

• 3+ years of relevant experience in order management, logistics coordination, customer operations, supply chain, or retail/e-commerce fulfillment
• Strong written, spoken, and reading proficiency in English
• Strong attention to detail; ability to reconcile operational data and deadlines
• Proficiency with Excel or Google Sheets and basic data reconciliations
• Experience with ERP or order-management platforms

Responsibilities

• Monitor and process incoming B2B orders through EDI, retailer portals, and internal systems
• Coordinate with Sales, Operations, Finance, brokers, and 3PL to support allocation and delivery
• Track orders, investigate late shipments and shortages, and maintain records
• Prepare shipment documentation and support inbound replenishment via Amazon Seller Central (FBA) and TikTok Shop (FBT)

Skills

Order management

Logistics coordination

Customer operations

Supply chain

Retail/e-commerce fulfillment

Tools

ERP

Order management systems

Warehouse management

Job description

Join our Awesome CX by Transcom Family as a Senior Logistics Coordinator

Awesome CX by Transcom is looking for talented individuals like you to join our awesome team! Be a Senior Logistics Coordinator for our Awesome CX by Transcom Davao site. This role focuses to serve as a dedicated extension of the U.S.-based Operations team. Reporting to the Director, Logistics, Transportation & Fulfillment Ops, this position will take responsibility for routine execution and exception follow-through in three areas:

B2B Order Management and Retail Fulfillment

• Monitor and process incoming B2B purchase orders through EDI, retailer portals, and internal order management systems


• Validate customer, SKU, quantity, pricing, ship-window, and delivery information; identify discrepancies and inventory constraints


• Maintain accurate order records, acknowledgments, statuses, and supporting documentation in company's ERP and order platforms


• Coordinate with internal Sales, Operations, Finance, brokers, and 3PL partners to support allocation, routing, fulfillment, and delivery execution


• Track open orders and fulfillment milestones; investigate late shipments, shortages, routing issues, and other exceptions


• Gather bills of lading, proof of delivery, tracking, and related shipment records as needed


• Prepare recommendations for order adjustments and proactively elevate decisions impacting retailer commitments or inventory allocation

Amazon FBA and TikTok Shop FBT Shipment Preparation

• Create approved inbound replenishment shipments in Amazon Seller Central (FBA) and TikTok Shop fulfillment portals (FBT)


• Enter correct SKUs, units, case configurations, carton content, and required shipment details; prepare labels and shipment documentation


• Coordinate shipment requirements, scheduling, and documentation with fulfillment partners and internal Operations


• Monitor shipment creation, dispatch, delivery, receiving, and closure; reconcile receiving discrepancies and missing units


• Maintain shipment trackers and elevate inbound performance issues, documentation gaps, and portal errors


• Execute replenishment plans approved by the company; leave inventory strategy, quantities, and channel allocation decisions with the designated owners

Revenue Recovery – Retailer Chargeback Disputes

• Review retailer deductions, compliance chargebacks, and shortage claims; assess dispute eligibility and submission deadlines


• Research claims against POs, invoices, EDI transactions, BOLs, PODs, tracking, and warehouse records


• Collect evidence from internal stakeholders and logistics partners; prepare and submit supported disputes via retailer portals


• Track disputes from submission through recovery, denial, appeal where appropriate, and closure


• Maintain a centralized tracker of deducted, disputed, recovered, denied, and open amounts, including aging and claim status


• Identify recurring chargeback drivers and recommend preventive operational or documentation improvements

Cross-Functional Support & Continuous Improvement

• Maintain clear trackers, concise status updates, and exception-based reporting for the Director, Logistics, Transportation & Fulfillment Ops and the Operations team


• Communicate professionally with U.S.-based team members, retailer contacts, and external fulfillment partners


• Own follow-up on assigned issues; elevate risks early with facts, recommended actions, and next steps


• Document and improve SOPs; identify manual work, recurring errors, and opportunities for standardization or automation

What are we looking for:

To be successful in this role you must…

• 3+ years of relevant experience in order management, logistics coordination, customer operations, supply chain, or retail/e-commerce fulfillment


• Strong written, spoken, and reading proficiency in English, including professional email communication and virtual meetings


• Strong attention to detail; ability to reconcile operational data, manage deadlines, and resolve routine exceptions


• Proficiency in Microsoft Excel or Google Sheets (filters, formulas, lookups, and reconciliations)


• Experience with an ERP, order-management, warehouse-management, or comparable operations platform

Preferred:

• Familiarity with Cin7 Core, SPS Commerce/EDI, retailer portals, and 3PL operations


• Experience supporting U.S. CPG, wholesale, retail, or omnichannel businesses


• Hands-on experience with Amazon Seller Central/FBA or TikTok Shop/FBT inbound shipments


• Experience disputing retailer chargebacks, deductions, OTIF or shortage claims, including Target, Walmart, Costco, or Sam’s Club