Customer Service Representative

LFBA Group of Companies; Valenzuela; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Government Mandated Benefits

Job summary

A leading services provider in Metro Manila is seeking a qualified HR Officer to manage customer inquiries across various platforms. The ideal candidate should possess a Bachelor's degree and have strong customer service skills. This role involves addressing customer concerns and providing accurate product information in a professional office environment with potential flexible hours.

Qualifications

• Requires a Bachelor's degree.
• Less than 1 year of relevant experience is preferred.
• Proficient in customer service and collaborative work.

Responsibilities

• Manage inbound and outbound customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer complaints and issues efficiently.

Skills

Customer service

Scheduling

Back office support

Familiarity with Salesforce

Digital marketing

Education

Bachelor’s degree

Job description

HR Officer LFBA Group of Companies

Job Description

Government Mandated Benefits

• Manage inbound and outbound customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer complaints and issues efficiently.
• Document customer interactions and feedback.
• Work collaboratively with team members to improve service quality.
• Maintain a positive attitude and professional demeanor.

Requirements:

• Educational Qualifications: Bachelor’s degree required.
• Experience Level: Less than 1 year of relevant experience preferred.
• Skills and Competencies: Proficient in customer service, scheduling, and back office support; familiar with Salesforce and digital marketing.
• Working Conditions: Office environment, flexible hours may be required.
• Qualities and Traits: Strong work ethic, excellent interpersonal and people skills, and a team player attitude.