Customer Service Representative

ESOL IT SERVICES INC.; Muntinlupa; On-site; PHP 279,000 - 391,000; Full time

Job summary

ESOL IT SERVICES INC. is seeking a Customer Service Representative to handle customer inquiries and concerns through voice interactions, provide accurate information, and ensure a positive customer experience while meeting established service standards.

The role requires at least 1 year of solid BPO experience in a voice account, average to excellent verbal and written communication skills, and a willingness to work night shifts.

Qualifications

• Minimum 1 year of BPO experience in a voice account.
• Excellent verbal and written communication skills.
• Willing to work night shifts.
• Willing to work onsite at Alabang Town Center, ATC, Muntinlupa City, Metro Manila.

Responsibilities

• Handle inquiries and concerns via inbound and/or outbound calls.
• Provide accurate information and effective solutions to customer concerns.
• Resolve issues professionally and efficiently.
• Maintain accurate records of customer interactions and transactions.
• Follow company policies, procedures, and service standards.
• Meet established customer service, quality, and performance targets.

Skills

Verbal communication

Written communication

Customer service

Interpersonal skills

Problem solving

Night shift

Education

High School Graduate (Old Curriculum)

Senior High School Graduate (New Curriculum)

Some college (2nd year)

Job description

ob Description

As a Customer Service Representative, you will handle customer inquiries and concerns through voice interactions, provide accurate information, and ensure a positive customer experience while meeting established service standards.

Key Responsibilities

• Handle customer inquiries and concerns through inbound and/or outbound calls.

• Provide accurate information and effective solutions to customer concerns.

• Resolve customer issues professionally and efficiently.

• Maintain accurate records of customer interactions and transactions.

• Follow company policies, procedures, and service standards.

• Meet established customer service, quality, and performance targets.

Qualifications

• High School Graduate (Old Curriculum), Senior High School Graduate (New Curriculum), or at least 2nd Year College Level.

• At least 1 year of solid BPO experience in a voice account.

• Average to excellent verbal and written communication skills.

• Good customer service, interpersonal, and problem-solving skills.

• Willing to work on a night-shift schedule.

• Willing to work onsite at Alabang Town Center (ATC), Muntinlupa City, Metro Manila.