Customer Service Representative

Prime Results Payments Collection and Remedial Administration Agency Opc; Taguig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A debt collection agency is seeking a Customer Service Representative (Telecollector) to contact customers for debt collections. Responsibilities include negotiating payment terms and maintaining records while ensuring compliance with collection laws. The ideal candidate should have strong communication and negotiation skills, along with previous experience in collections or customer service.

Qualifications

• Previous experience in collections or customer service preferred.
• Ability to handle difficult conversations and stay calm under pressure.
• Proficiency in using computer systems and databases.

Responsibilities

• Contact customers to collect outstanding debts.
• Negotiate payment plans within company guidelines.
• Maintain compliance with collection laws and regulations.

Skills

Communication skills

Negotiation skills

Attention to detail

Education

College or High school diploma

Job description

Responsibilities

• As a Customer Service Representative (Telecollectors), you will be responsible for contacting customers to collect outstanding debts and negotiating payment terms. You will maintain a professional demeanor and adhere to company policies and legal requirements to achieve successful collections while maintaining customer relationships.
• Contact customers via phone to remind them of outstanding debts and facilitate payment arrangements.
• Negotiate payment plans and settlement agreements within company guidelines.
• Record and update customer information and interactions in the company database.
• Handle customer inquiries and disputes regarding their accounts.
• Maintain compliance with federal, state, and local collection laws and regulations.
• Achieve monthly collection targets and contribute to the team’s success.

Qualifications

• College or High school diploma or equivalent; additional education is a plus.
• Previous experience in collections, customer service, or a related field preferred.
• Strong communication and negotiation skills.
• Ability to handle difficult conversations and remain calm under pressure.
• Proficiency in using computer systems and databases.
• Strong attention to detail and organizational skills.