Customer Support Specialist

Synlink Recruitment Outsourcing Co. Inc.; Taguig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A dynamic recruitment firm in Metro Manila is seeking a motivated Customer Service Representative to provide excellent service and resolve customer inquiries. Candidates should have strong communication skills and a problem-solving attitude. Join a team focused on maintaining a positive experience for all customers.

Qualifications

• Friendly and motivated individual with a customer-oriented mindset.
• Ability to handle inquiries via multiple communication channels.
• Experience in resolving customer complaints professionally.

Responsibilities

• Handle inbound and outbound customer inquiries.
• Provide accurate information about products and services.
• Resolve customer complaints and document interactions.

Skills

Excellent communication skills

Problem-solving skills

Customer-focused attitude

Job description

We are looking for a friendly and motivated Customer Service Representative to join our team. The ideal candidate will be the first point of contact for our customers, providing excellent service, resolving inquiries, and ensuring a positive experience at every interaction.

• Handle inbound and outbound customer inquiries via phone, email, or chat.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and concerns in a professional and timely manner.
• Document customer interactions and update records in the system.
• Collaborate with other departments to ensure customer satisfaction.
• Maintain a positive and helpful attitude at all times.