Customer Service Representative

Up Rising Media Marketing Corp; Rizal; On-site; PHP 223,200 - 279,000; Full time

Job summary

A marketing company in Rizal is seeking fresh graduates for a full-time customer service role. Responsibilities include handling inquiries via phone, email, or chat, and resolving customer complaints professionally. Ideal candidates should possess strong communication skills and the ability to stay calm under pressure. Basic computer skills are also important for maintaining accurate records and using customer service software.

Qualifications

• Strong communication and interpersonal skills are essential.
• Prior customer service experience is a plus.
• Ability to stay calm under pressure is required.

Responsibilities

• Handle customer inquiries via phone, email, or chat.
• Provide information about products, services, and policies.
• Resolve customer complaints or issues professionally.

Skills

Strong communication skills

Interpersonal skills

Problem-solving abilities

Attention to detail

Basic computer skills

Education

Fresh graduate or student diploma

Job description

On-site - Rizal Fresh Graduate/Student Diploma Full-time

Job Description

• Handle customer inquiries via phone, email, or chat.
• Provide information about products, services, and policies.
• Resolve customer complaints or issues in a professional and timely manner.
• Process orders, returns, and exchanges.
• Maintain accurate records of customer interactions and transactions.
• Escalate complex issues to the appropriate department or supervisor.
• Follow up with customers to ensure satisfaction and resolve outstanding concerns.
• Strong communication and interpersonal skills.
• Problem-solving abilities and attention to detail.
• Previous customer service experience is a plus.
• Ability to stay calm under pressure.
• Basic computer skills and familiarity with customer service software.

Jeffrey Capal

HR Officer Up Rising Media Marketing Corp

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