Customer Service Representative

HATASU E-Bike; Rizal; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Incentives

Job summary

HATASU E-Bike is seeking an On-site Customer Service/Admin Associate in Rizal, Philippines. The role requires no prior experience, with 1 year of experience preferred, and a strong readiness to learn in a fast-paced environment.

You will handle inquiries via phone, email, and chat, assist with product information, returns, and order processing, and coordinate with warehouse and logistics teams to ensure smooth operations at this address in Rizal, Philippines.

Qualifications

• At least 1 year of experience in customer service, admin, or related roles.
• Fresh graduates are welcome to apply, provided they demonstrate strong communication skills and a customer-focused mindset.
• Excellent verbal and written communication skills.
• Proficient in Google Workspace and Microsoft Office.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely, professional, and friendly manner
• Provide accurate product information and assist customers with basic troubleshooting
• Support returns, warranty claims, and after-sales concerns
• Maintain accurate and detailed records of customer interactions in the CRM system
• Process orders, returns, and coordinate with shipping and logistics partners
• Track deliveries and follow up on pending orders or customer concerns
• Provide administrative support to the sales and service teams (e.g., scheduling, documentation, filing)
• Assist in organizing and updating product manuals, FAQs, and internal systems
• Coordinate closely with warehouse, technical support, and marketing teams to ensure smooth operations
• Handle walk-in or onsite customer concerns when needed

Skills

Customer service

Communication

Organization

Google Workspace

Microsoft Office

Tools

Google Workspace

Microsoft Office

Job description

On-site - Rizal No Exp Required Bachelor Full-time

Job Description

Employee Recognition and Rewards

Incentives

Government Mandated Benefits

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely, professional, and friendly manner
• Provide accurate product information and assist customers with basic troubleshooting
• Support returns, warranty claims, and after-sales concerns
• Maintain accurate and detailed records of customer interactions in the CRM system
• Process orders, returns, and coordinate with shipping and logistics partners
• Track deliveries and follow up on pending orders or customer concerns
• Provide administrative support to the sales and service teams (e.g., scheduling, documentation, filing)
• Assist in organizing and updating product manuals, FAQs, and internal systems
• Coordinate closely with warehouse, technical support, and marketing teams to ensure smooth operations
• Handle walk-in or onsite customer concerns when needed

Qualifications

• At least 1 year of experience in customer service, admin, or related roles
• Fresh graduates and candidates with no prior experience are welcome to apply, provided they demonstrate strong communication skills, willingness to learn, and a customer-focused mindset
• Excellent verbal and written communication skills
• Tech-savvy; proficient in Google Workspace, Microsoft Office, and customer support tools
• Strong organizational skills and attention to detail
• Ability to multitask and work in a fast-paced environment
• Reliable, punctual, and able to work with minimal supervision

Work Setup & Schedule

• Work Setup: 100% Onsite
• Schedule: 6 days a week (Monday to Saturday)
• Location: 5 Felix Ave. 5 Felix Ave, Cainta, 1900 Rizal, Philippines

HR & Admin Associate HATASU E-Bike

Working Location

5 Felix Ave. 5 Felix Ave, Cainta, 1900 Rizal, Philippines