Online Customer Service Representative

Bingchun Tea Inc.; Rizal; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Birthday Leave

Compassionate Leave

Flexible Hours

Job summary

A tea company is seeking a Fresh Graduate or Student for the role of Online Customer Service Representative in Rizal. The role involves acting as the first point of contact for customers, responding via chat, email, and social media, and documenting interactions to improve service. Ideal candidates will possess excellent communication skills, problem-solving abilities, and a strong sense of empathy. This is a full-time position with flexible working hours located in Cainta, Rizal.

Qualifications

• Ability to manage multiple customer inquiries simultaneously.
• Strong empathy and patience when dealing with customers.
• Ability to work under pressure and handle challenging situations.

Responsibilities

• Act as the first point of contact for customers seeking assistance online.
• Utilize chat, email, and social media platforms to respond to customer inquiries.
• Document customer interactions and feedback to improve service quality.

Skills

Excellent communication skills

Problem-solving

Strong empathy

Team player

Education

Bachelor's degree

Job description

On-site - Rizal Fresh Graduate/Student Bachelor Full-time

Job Description

Birthday Leave, Compassionate Leave

Work-Life Balance

Flexible Hours

Description

• Act as the first point of contact for customers seeking assistance online.
• Utilize chat, email, and social media platforms to respond to customer inquiries.
• Provide accurate information on products and services while addressing customer concerns.
• Document customer interactions and feedback to improve service quality.
• Collaborate with team members to elevate complex issues effectively.

Requirements

• Job Title: Online Customer Service Representative
• Job Function: Customer Service & Support
• Responsibilities and Duties: Ability to manage multiple customer inquiries simultaneously.
• Qualities and Traits: Excellent communication skills with a knack for problem-solving.
• Qualities and Traits: Strong empathy and patience when dealing with customers.
• Working Conditions: Comfortable working in a remote setting with flexible hours.
• Qualities and Traits: Ability to work under pressure and handle challenging situations effectively.

English Language Customer Service Team Player Problem Solving

Working Location

2nd floor, Robinsons Cainta. H4P7+36M, Ortigas Ave Ext, Santo Domingo, Cainta, 1900 Rizal, Philippines

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