Customer Service Representative

Metacom Careers; Rizal; On-site; PHP 167,400 - 290,160; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

Job Training

Professional Development

Job summary

Metacom Careers in Rizal on-site is hiring a customer service representative with no prior experience required. You’ll handle inquiries via phone, email, and chat and keep CRM records accurate.

The role requires a Bachelor’s degree preferred, strong English, and multitasking ability in a fast-paced environment. Training and professional development are provided.

Qualifications

• Provide excellent customer service across channels (phone, email, chat).
• Must communicate professionally and resolve inquiries timely.
• Collaborate with teammates to improve service delivery.
• Accurately document interactions in the CRM system.
• Maintain up-to-date knowledge of products and promotions.

Responsibilities

• Provide exceptional customer service through various channels including phone, email, and chat.
• Assist customers with inquiries, issues, and complaints in a professional and timely manner.
• Collaborate with team members to ensure customer satisfaction and improve service delivery.
• Document customer interactions and feedback accurately in the CRM system.
• Maintain knowledge of product offerings and promotions to provide accurate information to customers.

Skills

English

Customer Service

Team Player

Interpersonal Skills

Call Center

People Skills

Technical Skills

Organizational Skills

Education

Bachelor’s degree preferred

Job description

On-site - Rizal No Exp Required Bachelor Full-time

Job Description

Employee Recognition and Rewards

• Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

• HMO

Professional Development

• Job Training, Professional Development

Description

• Provide exceptional customer service through various channels including phone, email, and chat.
• Assist customers with inquiries, issues, and complaints in a professional and timely manner.
• Collaborate with team members to ensure customer satisfaction and improve service delivery.
• Document customer interactions and feedback accurately in the CRM system.
• Maintain knowledge of product offerings and promotions to provide accurate information to customers.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0–2 years of experience in a customer service role.
• Skills and Competencies: Proficient in English language with excellent interpersonal skills.
• Skills and Competencies: Strong organizational skills with the ability to multitask effectively.
• Skills and Competencies: Team player with the ability to work collaboratively.
• Skills and Competencies: Basic technical skills related to call center software and systems.

• English Language
• Customer Service
• Team Player
• Interpersonal Skills
• Call Centre
• People Skills
• Technical Skills
• Organizational Skills

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