Customer Service Representative

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 268,000 - 402,000; Full time

Job summary

Caldwell Communications Consultancy Philippines is seeking a claims assistant to review policy terms and determine coverage for losses, and to contact customers about claim investigations and possible adjustments.

The role involves resolving service and billing complaints, handling merchandise exchanges and refunds, and preparing invoices for returned goods by comparing with original requisitions and invoices.

Responsibilities

• Review insurance policy terms to determine whether a loss is covered by insurance.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

Job description

Responsibilities

• Review insurance policy terms to determine whether a particular loss is covered by insurance.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.