Customer Service Representative

Angkas; Quezon City; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Free meal and use of gym

Opportunities for promotion

Work life balance

Same day hiring, same day offer

Free pre-employment medical

Job summary

Angkas in Quezon City is seeking a dedicated Customer Service Representative. This role involves responding to customer inquiries via phone, email, and chat, delivering exceptional service to enhance customer relationships.

The ideal candidate will have 6 months to 1 year in customer-facing roles, with strong communication skills in both Tagalog and English. Opportunities for promotion and a balanced work-life environment are offered.

Qualifications

• At least 6 months to 1 year of customer service or client-facing roles experience.
• Strong oral and written communication skills in Tagalog and English.
• Amenable to working on a shifting schedule and working onsite.

Responsibilities

• Respond to customer inquiries by phone, e-mail, or chat for problem resolution.
• Provide outstanding service to high-value customers.
• Support different Channels such as Telegram, Social Media, In-App, Email, and Chat.

Skills

Strong communication skills

Customer service experience

Ability to converse in Bisaya

Job description

Responsibilities

• Responds to customer inquiries by phone (inbound and outbound), e-mail, or chat to provide problem resolution.
• Deliver outstanding service to our high-value customers by providing outstanding service and solutions to grow customer relationships.
• Support different Channels such as Telegram, Social Media, In-App, Email, and Chat.
• Provide personalized customer service by responding to the needs of the customers.
• Participate in ongoing training and development programs.
• Achieve or exceed daily/monthly targets and other key objectives assigned by your Immediate Supervisor.
• Adhere to company policies and procedures.

Qualifications

• At least 6 moths to 1 year of customer service, support, or any client facing roles experience
• Strong communication skills (oral and written) in Tagalog and English
• Ability to converse in Bisaya is a plus
• Amenable to working on a shifting schedule and working onsite

Screening Process

REMINDERS: Please note that the screening process includes a Typing Test (35 wpm) and Mock call Assessment.

What you can expect

• Same day hiring, same day offer
• Free pre-employment medical

Why join Angkas?

• Freedom of work
• Work life balance
• Free meal and use of gym
• Opportunities for promotion
• Start-up environment
• Multi-cultural and Agile work environment

Diversified use of technology.