Customer Experience Specialist - Multichannel Support

Angkas; Philippines; On-site; PHP 268,000 - 402,000; Full time

Benefits offered by this job

Free meals

Gym access

Job summary

Angkas in the Philippines is seeking a Customer Experience Associate to join our on-site team. You will handle inquiries by phone, email, or chat and work across channels to resolve issues and build relationships. The role requires 6 months to 1 year in customer service, strong communication in Tagalog and English, and a willingness to work shifting schedules.

Bisaya is a plus. Join a fast-moving startup culture with perks like free meals and gym access while contributing to a top ride-hailing

Qualifications

• 6 months to 1 year of customer service or client-facing experience.
• Strong oral and written communication in Tagalog and English.
• Bisaya proficiency is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, or chat to resolve issues.
• Deliver outstanding service to high-value customers and strengthen relationships.
• Support channels: Telegram, social media, in-app, email, and chat.
• Provide personalized service by addressing customer needs.
• Participate in ongoing training and development.
• Meet or exceed daily and monthly targets set by supervisor.
• Adhere to company policies and procedures.

Skills

Customer service

Multilingual (Tagalog, English)

Bisaya (nice to have)

Job description

Angkas in the Philippines is seeking a Customer Experience Associate to join our on-site team. You will handle inquiries by phone, email, or chat and work across channels to resolve issues and build relationships. The role requires 6 months to 1 year in customer service, strong communication in Tagalog and English, and a willingness to work shifting schedules.

Bisaya is a plus. Join a fast-moving startup culture with perks like free meals and gym access while contributing to a top ride-hailing