Service Excellence Associate

Angkas; Makati; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Free pre-employment medical

Free meal and use of gym

Opportunities for promotion

Job summary

Angkas is seeking customer service representatives in Makati, Philippines to respond to inquiries via phone, email, or chat. Candidates should have at least 6 months of experience in customer service and strong communication skills in Tagalog and English. The role includes achieving targets and providing outstanding service. Angkas offers a startup environment with benefits like free meals, gym access, and opportunities for promotion.

Qualifications

• At least 6 months to 1 year of customer service experience.
• Must be able to work on a shifting schedule and onsite.
• Strong proficiency in Tagalog and English.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Provide personalized customer service solutions.
• Achieve daily/monthly targets set by the supervisor.

Skills

Strong communication skills (oral and written)

Ability to converse in Bisaya

Job description

• Responds to customer inquiries by phone (inbound and outbound), e-mail, or chat to provide problem resolution.
• Deliver outstanding service to our high-value customers by providing outstanding service and solutions to grow customer relationships.
• Support different Channels such as Telegram, Social Media, In-App, Email, and Chat
• Provide personalized customer service by responding to the needs of the customers.
• Participate in ongoing training and development programs.
• Achieve or exceed daily/monthly targets and other key objectives assigned by your Immediate Supervisor.
• Adhere to company policies and procedures.

For all successful applicants, here's what you can expect:

• Same day hiring, same day offer
• Free pre-employment medical

• At least 6 months to 1 year of customer service, support, or any client facing roles experience
• Strong communication skills (oral and written) in Tagalog and English
• Ability to converse in Bisaya is a plus
• Amenable to working on a shifting schedule and working onsite

Why join Angkas?

• Freedom of work
• Work life balance
• Free meal and use of gym
• Opportunities for promotion
• Start-up environment
• Multi-cultural and Agile work environment
• Diversified use of technology