Customer Experience Associate

Angkas; Cagayan de Oro; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Free meals

Gym access

Career advancement opportunities

Job summary

Angkas is seeking a Customer Experience Associate in the Philippines. The role involves handling customer inquiries via phone, email, and chat, delivering outstanding service, and supporting channels like Telegram, social media, and in-app messages.

You will also participate in ongoing training and work on shifting schedules onsite. The ideal candidate has 6 months to 1 year in customer-facing roles, strong bilingual communication in Tagalog and English, and a willingness to work onsite with

Qualifications

• 6 months to 1 year of customer service, support, or any client-facing roles experience.
• Strong communication skills (oral and written) in Tagalog and English.
• Ability to converse in Bisaya is a plus.
• Amenable to working on a shifting schedule and onsite.

Responsibilities

• Responds to customer inquiries by phone (inbound and outbound), e-mail, or chat to provide problem resolution.
• Deliver outstanding service to our high-value customers by providing solutions to grow customer relationships.
• Support different channels such as Telegram, Social Media, In-App, Email, and Chat.
• Provide personalized customer service by responding to the needs of the customers.
• Participate in ongoing training and development programs.
• Achieve or exceed daily/monthly targets and other key objectives assigned by your Immediate Supervisor.
• Adhere to company policies and procedures.

Skills

Tagalog & English

Bisaya (bonus)

Customer service experience

Job description

Hey, mabuhay!

Thanks for dropping by. We know looking for the right job can feel like being stuck in EDSA traffic, so we’ll keep it moving and get straight to the point.

With over 8 million downloads and a powerful network of thousand of dedicated biker-partners, we are a leading ride-hailing platform operating across the Philippines. Our vision is to end poverty in the Philippines through revolutionary transportation solutions. We aim to provide our customers with convenient, reliable, and safe rides, impacting millions of lives positively every single day.

Now, we’re looking for a Customer Experience Associate.

What you’ll do:

• Responds to customer inquiries by phone (inbound and outbound), e-mail, or chat to provide problem resolution.
• Deliver outstanding service to our high-value customers by providing outstanding service and solutions to grow customer relationships.
• Support different Channels such as Telegram, Social Media, In-App, Email, and Chat
• Provide personalized customer service by responding to the needs of the customers.
• Participate in ongoing training and development programs.
• Achieve or exceed daily/monthly targets and other key objectives assigned by your Immediate Supervisor.
• Adhere to company policies and procedures.

• At least 6 moths to 1 year of customer service, support, or any client facing roles experience
• Strong communication skills (oral and written) inTagalog and English
• Ability to converse in Bisaya is a plus
• Amenable to working on a shifting schedule and working onsite

REMINDERS: Please note that the screening process includes Typing Test (35 wpm) and Mock call Assessment.

Why join Angkas?

• Work your way – Enjoy flexibility and the freedom to thrive in your role.
• Work-life balance – Build a career without sacrificing your personal life.
• Free perks – Fuel up with free meals and stay active with gym access.
• Grow fast – Unlock carreira advancement and promotion opportunities.
• Get rewarded – Earn a competitive salary with opportunities for pay increases.
• Start-up energy – Be part of a fast-moving, innovative team where your ideas matter.
• Global vibes – Collaborate with a diverse, multicultural team in an agile workplace.
• Tech-driven culture – Work with modern tools and cutting-edge technology that keep you ahead of the game.