Customer Service Representative

Dencom Consultancy and Manpower Services; Quezon City; On-site; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Paid Holidays

Open Workspace

Job Training

Professional Development

Job summary

A recruitment agency is seeking a Cantonese-speaking Customer Service Representative to assist with a financial account. This role involves handling customer inquiries through calls, chats, and emails in Cantonese and English, while ensuring compliance with financial policies. Ideal candidates should have prior customer service experience and a good understanding of financial products, ensuring an excellent customer experience. Benefits include paid holidays, job training, and professional development opportunities.

Qualifications

• Fluency in Cantonese and English is required.
• Customer service experience is preferred.
• Understanding of financial products is a plus.

Responsibilities

• Handle inbound calls, chats, or emails in Cantonese and English.
• Assist customers with account inquiries and transactions.
• Ensure compliance with financial policies.
• Maintain accurate customer records and documentation.

Skills

Cantonese-speaking

Customer service

Compliance knowledge

Excellent communication

Job description

Overview

We are looking for a Cantonese-speaking Customer Service Representative to support a financial account. The role involves handling inbound customer inquiries, providing accurate information on financial products and transactions, and ensuring excellent customer experience.

Key Responsibilities

• Handle inbound calls, chats, or emails in Cantonese and English
• Assist customers with account inquiries, transactions, and general financial concerns
• Ensure compliance with financial policies and data privacy standards
• Maintain accurate customer records and documentation

Benefits

• Paid Holidays
• Open Workspace
• Job Training
• Professional Development

Working Location

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• or other illegal situations.