Customer Service Representative

Motoworld; Quezon City; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Competitive salary & benefits

Dynamic work environment

Training & development

Job summary

Motoworld is seeking an energetic on-site Customer Support Specialist in Quezon City to assist customers across phone, email, chat, and social channels. You will resolve inquiries, process orders and returns, document interactions, and escalate technical issues when needed.

The role prefers college graduates with strong English and Filipino communication, a keen interest in motorcycle gear, and a patient, organized, results-driven approach.

Qualifications

• College graduate.
• Experience in customer service or retail support is an advantage.
• Excellent written and spoken English and Filipino.
• Willing to learn about motorcycle gear — training provided.
• Computer literate, organized, patient, and results-driven.
• Motorcycle riders or enthusiasts have an advantage.

Responsibilities

• Customer support across phone, email, chat, and social media in a friendly, professional tone.
• Investigate customer complaints, find root causes, and provide quick solutions.
• Handle daily tasks like orders, returns, refunds, exchanges, and account updates.
• Keep clear and detailed records of all customer interactions and resolutions.
• Identify complex issues and escalate with clear summaries to supervisors or tech teams.
• Stay updated on products, promos, and pricing to assist buying decisions.

Skills

English communication

Filipino communication

Computer literate

Organized & patient

Results-driven

Motorcycle enthusiast

Education

College graduate

Job description

Why join us?

• Competitive Salary & Benefits

• Dynamic Work Environment: Gain valuable experience managing multiple digital brands and collaborating across different company departments.

• Learning & Development: Continuous training on world-class brands and customer service excellence

Responsibilities:

• Customer Support: Answer inquiries across phone, email, chat, and social media with a friendly, professional tone.

• Problem Solving: Investigate customer complaints, find root causes, and provide quick solutions to ensure satisfaction.

• Transaction Processing: Handle daily operational tasks like orders, returns, refunds, exchanges, and account updates accurately.

• Accurate Documentation: Keep clear and detailed records of all customer interactions and resolutions in our system.

• Escalation Handling: Identify complex issues and pass them to supervisors or technical teams with clear summaries.

• Product Knowledge & Sales: Stay updated on products, promos, and pricing to help customers make informed buying decisions and suggest relevant items.

Qualifications / Core Skills:

• Education: College graduate.

• Experience: Experience in customer service or retail support roles is an advantage.

• Communication: Good at speaking and writing in English and Filipino.

• Interests: Must be open to learning about motorcycle gear and accessories—we provide the training!

• Skills: Computer literate, organized, patient, and results-driven.

• Motorcycle riders or enthusiasts have an advantage.

Location:

• Must be willing to work on-site in Bagumbayan, Quezon City.