Customer Service Representative

360training; Metro Manila; On-site; PHP 223,200 - 279,000; Full time

Job summary

360training is seeking a dedicated Customer Service Representative in Fort Bonifacio Global, Taguig City. In this role, you'll handle customer interactions via phone, chat, and email, ensuring a positive experience. Ideal candidates should have strong communication skills, empathy, and the ability to multitask effectively. Flexibility for changing schedules, including weekends, is required. This position contributes to delivering high-quality customer service in a fast-paced environment.

Qualifications

• 6 months to 1 year of preferred experience as a Customer Service Representative.
• Comfortable working in a fast-paced environment.
• Ability to handle a high volume of customer interactions.

Responsibilities

• Handle product/service-related transactions over the phone.
• Respond to client concerns with courtesy and professionalism.
• Collaborate with team members to improve customer service experience.

Skills

Advanced proficiency in Microsoft Excel

Strong written and verbal communication skills in English

Empathy and ability to handle customer concerns

Time-management skills

Education

College-level education

Job description

360training.com is a leading online training provider that delivers regulatory‑approved courses across a wide range of industries and professions.

We are seeking a dedicated and customer‑focused individual to join our team as a Customer Service Representative. In this role, you will receive, initiate, document, and handle product/service‑related transactions over the phone, chat, and email, responding to client concerns and queries with courtesy, professionalism, and a customer‑centric approach.

Responsibilities

• Receive, initiate, document, and handle product/service‑related transactions over the phone with customers
• Review and master product/service‑related systems and materials per customer inquiries
• Respond to client concerns and queries with courtesy, professionalism, and a customer‑centric approach
• Communicate effectively with customers via phone, email, or chat, ensuring a positive customer experience
• Demonstrate strong interpersonal skills while interacting with customers, colleagues, and other stakeholders
• Handle customer inquiries and resolve complaints in a timely and efficient manner
• Collaborate with team members to improve overall customer service experience
• Stay updated on product knowledge and industry trends to provide accurate information to customers
• Follow company policies and procedures to ensure compliance with quality standards

Qualifications

• 6 months to 1‑year of preferred experience as a Customer Service Representative, but not required
• College‑level education preferred, but not required
• Advanced proficiency in Microsoft Excel, Word, and PowerPoint
• Strong written and verbal communication skills in English, with the ability to interact effectively with diverse personalities
• Ability to handle a high volume of customer interactions while maintaining a positive attitude
• Empathy and ability to handle customer concerns and complaints with patience and professionalism
• Self‑starter with excellent follow‑up and time‑management skills, capable of multitasking effectively
• Comfortable working in a fast‑paced, innovative, constantly changing environment
• Ability to work well independently and in a team environment
• Flexibility to adapt to changing business needs and work schedules, including weekends and holidays if required
• Applicants must be willing to work in Fort Bonifacio Global, Taguig City