Customer Service Representative

Tessera Enterprises Makati; Philippines; On-site; PHP 220,000 - 360,000; Full time

Job summary

Tessera Enterprises Makati in the Philippines is seeking a Store Assistant to deliver exceptional customer service, manage inquiries, and support daily store operations in a busy showroom environment.

The ideal candidate will have 1–3 years of experience in customer service or executive support, strong communication skills, and a professional, organized approach. Proficiency in Microsoft Office or Google Workspace and the ability to handle confidential information are essential.

Qualifications

• Bachelor's degree in Business, Marketing, Hospitality, Communications or related field preferred.
• 1–3 years of experience in Customer Service, Store Assistant, Executive Assistant, Front Office, or similar roles.
• Store Assistant or Executive Assistant experience is an advantage.
• Excellent communication and interpersonal skills.
• Professional, organized, proactive, and detail-oriented.
• Strong customer service and multitasking skills.
• Proficient in Microsoft Office / Google Workspace.
• Able to handle confidential information with discretion.

Responsibilities

• Welcome and assist customers professionally and provide personalized service.
• Handle customer inquiries, appointments, requests, concerns, and follow-ups.
• Assist with daily store operations, showroom readiness, client visits, and transactions.
• Coordinate with Sales, Production, Marketing, Finance, and other departments to ensure customer requests are properly handled.
• Maintain accurate customer records, schedules, documents, and pending requests.
• Provide administrative and coordination support to the Store Manager or Management when needed.
• Handle VIP clients and sensitive customer concerns with professionalism and discretion.
• Ensure timely follow-up and completion of customer and administrative tasks.
• Perform other related duties as assigned by Management.

Skills

Excellent communication

Interpersonal skills

Professional demeanor

Detail-oriented

Multitasking

Microsoft Office

Google Workspace

Discretion with confidential info

Education

Bachelor's degree (Business/Marketing/Hospitality/Communications)

Tools

Microsoft Office

Google Workspace

Job description

KEY RESPONSIBILITIES

• Welcome and assist customers professionally and provide personalized service.

• Handle customer inquiries, appointments, requests, concerns, and follow-ups.

• Assist with daily store operations, showroom readiness, client visits, and transactions.

• Coordinate with Sales, Production, Marketing, Finance, and other departments to ensure customer requests are properly handled.

• Maintain accurate customer records, schedules, documents, and pending requests.

• Provide administrative and coordination support to the Store Manager or Management when needed.

• Handle VIP clients and sensitive customer concerns with professionalism and discretion.

• Ensure timely follow-up and completion of customer and administrative tasks.

• Perform other related duties as assigned by Management.

QUALIFICATIONS

• Bachelor's degree in Business, Marketing, Hospitality, Communications, or related field preferred.

• 1–3 years of experience in Customer Service, Store Assistant, Executive Assistant, Front Office, or similar roles.

• Store Assistant or Executive Assistant experience is an advantage.

• Excellent communication and interpersonal skills.

• Professional, organized, proactive, and detail-oriented.

• Strong customer service and multitasking skills.

• Proficient in Microsoft Office / Google Workspace.

• Able to handle confidential information with discretion.