On-Site Customer Service Rep — Entry-Level Growth

Uprise Labs Private Limited; Philippines; On-site; PHP 167,000 - 279,000; Full time

Job summary

Uprise Labs Private Limited in the Philippines is seeking a Customer Service Representative who will be the first point of contact for customers, handling inquiries via phone, email, or chat with professionalism. This on-site role in Quezon City offers an excellent entry path into customer support.

You will resolve issues, provide product information, maintain records, and collaborate with teams to improve service delivery.

Qualifications

• No prior experience required; fresh graduates encouraged to apply.
• High school diploma or equivalent required; college degree preferred but not mandatory.
• Willingness to learn and adapt to new processes and technologies.
• Strong communication and interpersonal skills.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.
• Resolve customer issues and complaints effectively with problem-solving skills.
• Provide accurate information about products, services, and policies.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with internal teams to address concerns and improve service.
• Identify opportunities to enhance customer satisfaction and processes.

Skills

Customer service

Problem solving

Communication skills

Attention to detail

CRM software knowledge

Education

High school diploma or equivalent

Bachelor's degree preferred but not mandatory

Tools

CRM software

Multi-channel support tools

Job description

Uprise Labs Private Limited in the Philippines is seeking a Customer Service Representative who will be the first point of contact for customers, handling inquiries via phone, email, or chat with professionalism. This on-site role in Quezon City offers an excellent entry path into customer support.

You will resolve issues, provide product information, maintain records, and collaborate with teams to improve service delivery.