Customer Service Representative

Private Advertiser; Pasig; On-site; PHP 290,000 - 357,000; Full time

Job summary

Private Advertiser is seeking a dedicated Customer Service Representative to join our equipment service team. The role focuses on assisting customers with inquiries, service requests, and technical support for our equipment.

Strong communication, problem-solving, and a customer-first mindset are essential. You will handle inquiries via phone, email, or in-person visits, support customers with equipment issues, and maintain detailed service records while coordinating with internal teams to ensure

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or in-person visits.
• Provide support and assistance to customers experiencing equipment issues.
• Maintain accurate records of service calls, including details of customer interactions and service provided.
• Follow up with customers to ensure service satisfaction and address any additional concerns or questions.
• Communicate effectively with internal departments to facilitate smooth coordination of service activities.
• Assist with inventory management, including ordering parts and tracking equipment availability

Job description

Job Summary: Our company is seeking a dedicated Customer Service Representative to join our equipment service team. The primary responsibility of this role is to assist customers with inquiries, service requests, and technical support related to our equipment. The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and a passion for ensuring customer satisfaction. If you are customer-focused and thrive in a dynamic work environment, we want to hear from you

Key Responsibilities:

1. Respond promptly and professionally to customer inquiries via phone, email, or in-person visits.
2. Provide support and assistance to customers experiencing equipment issues.
3. Maintain accurate records of service calls, including details of customer interactions and service provided.
4. Follow up with customers to ensure service satisfaction and address any additional concerns or questions.
5. Communicate effectively with internal departments to facilitate smooth coordination of service activities.
6. Assist with inventory management, including ordering parts and tracking equipment availability