Equipment Service Support Specialist

Private Advertiser; Pasig; On-site; PHP 290,000 - 357,000; Full time

Job summary

Private Advertiser is seeking a dedicated Customer Service Representative to join our equipment service team. The role focuses on assisting customers with inquiries, service requests, and technical support for our equipment.

Strong communication, problem-solving, and a customer-first mindset are essential. You will handle inquiries via phone, email, or in-person visits, support customers with equipment issues, and maintain detailed service records while coordinating with internal teams to ensure

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or in-person visits.
• Provide support and assistance to customers experiencing equipment issues.
• Maintain accurate records of service calls, including details of customer interactions and service provided.
• Follow up with customers to ensure service satisfaction and address any additional concerns or questions.
• Communicate effectively with internal departments to facilitate smooth coordination of service activities.
• Assist with inventory management, including ordering parts and tracking equipment availability

Job description

Private Advertiser is seeking a dedicated Customer Service Representative to join our equipment service team. The role focuses on assisting customers with inquiries, service requests, and technical support for our equipment.

Strong communication, problem-solving, and a customer-first mindset are essential. You will handle inquiries via phone, email, or in-person visits, support customers with equipment issues, and maintain detailed service records while coordinating with internal teams to ensure