Customer Service Representative

DLK Food House; Cebu City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A local food service provider in Cebu City is looking for a motivated Customer Service Representative. You will serve as the first point of contact for customers, ensuring exceptional service by handling inquiries and resolving complaints. Ideal candidates have strong communication skills, problem-solving abilities, and experience in customer service. Flexibility for shift work is required.

Qualifications

• Proven experience in a customer service role preferred.
• Additional education or certifications in customer service are a plus.

Responsibilities

• Be the first point of contact for customers.
• Handle inquiries and resolve complaints.
• Provide accurate information about products and services.

Skills

Strong verbal communication skills

Strong written communication skills

Problem-solving abilities

Conflict resolution abilities

Proficiency in customer service software

Multitasking

Organizational skills

Education

High school diploma or equivalent

Tools

CRM tools

Basic computer applications

Job description

Overview

We are seeking a motivated and customer-focused Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, ensuring exceptional service and satisfaction. You will handle inquiries, resolve complaints, and provide accurate information about our products and services.

Requirements

High school diploma or equivalent; additional education or certifications in customer service are a plus.

Proven experience in a customer service role is preferred.

Skills

• Strong verbal and written communication skills.
• Excellent problem-solving and conflict resolution abilities.
• Proficiency in using customer service software, CRM tools, and basic computer applications.
• Multitasking and organizational skills to handle multiple inquiries efficiently.

Personal Attributes

• Patience, empathy, and a positive attitude when interacting with customers.
• Ability to remain calm under pressure and handle difficult situations professionally.
• Team player with a commitment to providing outstanding service.

Availability

• Flexibility to work shifts, weekends, or holidays, as required.
• Reliable attendance and punctuality.

Language Skills

Proficiency in [specific languages] may be required for some roles.