Customer Service Representative

Yards Convenience Cebu City; Cebu City; On-site; PHP 167,400 - 279,000; Full time

Job summary

A local convenience store in Cebu City is seeking a Customer Service Representative to assist customers with inquiries and complaints. The ideal candidate should possess excellent communication and problem-solving skills, have a high school diploma, and be proficient with computers. Flexibility for weekend and holiday shifts is required. This role offers an opportunity to work in a fast-paced environment with room for growth.

Qualifications

• Previous customer service experience preferred.
• Proficiency with computers and basic troubleshooting required.
• Flexibility to work weekends and holidays if necessary.

Responsibilities

• Assist customers by answering inquiries.
• Resolve complaints and provide product information.
• Maintain a customer-first attitude in all interactions.

Skills

Excellent communication skills

Problem-solving mindset

Customer-first attitude

Active listening

Ability to multitask

Education

High school diploma or equivalent

Tools

CRM software

Job description

Job Summary

We are seeking a friendly and detail-oriented Customer Service Representative to join our team. In this role, you will be responsible for assisting customers by answering inquiries, resolving complaints, and providing product or service information. The ideal candidate will have excellent communication skills, a problem‑solving mindset, and a customer‑first attitude.

Responsibilities and Qualifications

• Assist customers by answering inquiries, resolving complaints, and providing product or service information.
• Education & Experience: High school diploma or equivalent; previous customer service experience preferred.
• Communication Skills: Excellent verbal and written communication abilities.
• Problem‑Solving: Ability to resolve customer inquiries efficiently and professionally.
• Technical Skills: Proficiency with computers, CRM software, and basic troubleshooting.
• Interpersonal Skills: Strong active listening, patience, and empathy.
• Multitasking: Ability to handle multiple tasks in a fast-paced environment.
• Adaptability: Willingness to learn new systems and processes.
• Availability: Flexible schedule, including weekends and holidays if required.