Call Center Representative

TREG Outsourcing; Pasig; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Night shift differential

Performance incentives

Job summary

TREG Outsourcing in Pasig, Philippines, is hiring for a Chat and Email Support role focused on non-voice interactions. You will handle customer inquiries via chat and email, provide accurate product information, and help resolve account issues.

The position offers a competitive base salary, night shift differential, and performance incentives, with shifting schedules including nights and weekends. Strong written English and basic computer skills are required.

Qualifications

• Strong written English with clear grammar and tone.
• Typing speed of 30-35 words per minute or faster.
• Basic computer skills and comfort with digital messaging tools.

Responsibilities

• Manage and resolve customer inquiries via chat and email.
• Provide accurate product information and troubleshoot account issues.
• Document customer interactions clearly in the system.
• Maintain high satisfaction through professional written communication.

Skills

Written English

Typing 30-35 WPM

Customer Service

Education

High School Graduate (Old Curriculum) or Senior High School Graduate

Job description

Hiring: Chat and Email Support | 90% Non-Voice Complete our 100% Virtual Recruitment Process today.

We are seeking detail-oriented individuals for our Customer Service team. If you prefer written communication and are looking for an Easy Account with a streamlined workflow, this is the position for you.

Why You Should Apply

Primarily Non-Voice: 90% of tasks involve Chat and Email support.

Virtual Process: From application to onboarding.

Easy Account: Simplified workflows designed for efficiency and high success rates.

Compensation: Competitive base salary, night shift differential, and performance incentives.

Primary Responsibilities

Manage and resolve customer inquiries via digital messaging channels.

Provide accurate product information and troubleshoot account issues.

Document customer interactions clearly and concisely in the system.

Maintain high satisfaction ratings through professional written correspondence.

Requirements

Education: High School Graduate (Old Curriculum) or Senior High School Graduate.

Communication: Strong written English skills with a focus on grammar and clarity.

Technical: Basic computer proficiency and a typing speed of at least 30-35 WPM.

Flexibility: Willingness to work in shifting schedules, including nights and weekends.

Experience: Previous BPO experience is welcomed but not mandatory.