Customer Service Representative

MC Home Depot; Pasig; On-site; PHP 201,000 - 290,000; Full time

Job summary

MC Home Depot is seeking a full-time, on-site customer service representative in Pasig. This role involves serving as the first point of contact for customers, addressing inquiries, and resolving issues to ensure a positive experience.

You will process orders, forms, and applications with accuracy, while maintaining a calm, empathetic demeanor. Collaboration with the team and effective documentation will be essential to continually improve service quality.

Qualifications

• Diploma in a relevant field or equivalent experience.
• 0–2 years in customer service or related field.
• Strong communication and interpersonal skills.
• Basic computer proficiency.
• Ability to remain calm under pressure.
• Strong problem-solving skills.

Responsibilities

• Serve as the first point of contact for customers, addressing inquiries and resolving issues.
• Process orders, forms, and applications accurately and efficiently.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Document customer interactions and provide feedback to improve services.
• Collaborate with team members to enhance customer service quality.

Skills

Communication

Interpersonal skills

Computer literacy

Education

Diploma or equivalent

Job description

On-site - Pasig No Exp Required Diploma Full-time

Job Description

Description

• Serve as the first point of contact for customers, addressing inquiries and resolving issues.
• Process orders, forms, and applications accurately and efficiently.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Document customer interactions and provide feedback to improve services.
• Collaborate with team members to enhance customer service quality.

Requirements

• Educational Qualifications: Diploma in a relevant field or equivalent experience.
• Experience Level: 0–2 years in customer service or a related field.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Basic computer proficiency.
• Qualities and Traits: Ability to remain calm under pressure.
• Responsibilities and Duties: Strong problem-solving skills.