Customer Service Representative

Career Professionals, Inc.; Pasig; On-site; PHP 279,000 - 391,000; Full time

Job summary

Career Professionals, Inc. is hiring for an on-site Customer Service Associate in Pasig. The role targets applicants with 1–3 years of experience and a high school diploma. You will respond to inquiries via phone, email, chat, or in-person and resolve issues by clarifying the concern and providing the best solution.

Knowledge of healthcare products or services is a plus. Strong communication, patience, empathy, and a positive attitude are essential for success in this full-time position.

Qualifications

• High School or SHS graduates welcome.
• Undergraduate or graduates of medical-related courses welcome.
• Preferably with 1–2 years of customer care experience.
• Positive attitude and strong communication skills.
• Patience, empathy and a positive attitude.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner.
• Resolve product or service complaints by clarifying the customer's concern, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.
• Maintain a deep understanding of company products, services, and policies to provide accurate information.
• Knowledgeable in healthcare-related customer service.

Education

High School diploma

Medical-related coursework

Job description

On-site - Pasig 1-3 Yrs Exp High/Senior High School Full-time

Job Description

• Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner.
• Resolve product or service complaints by clarifying the customer's concern, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.
• Maintain a deep understanding of company products, services, and policies to provide accurate information.
• Knowledgeable in healthcare-related customer service.
• High School or SHS graduates welcome
• Undergraduate or Graduates of any Medical-related courses is also welcome.
• Preferably with at least 1 to 2 yrs Customer Care Experience
• Positive attitude and strong communication skills
• Patience, empathy, and a positive attitude.

English Language Customer Service Problem Solving Interpersonal Skills