Customer Support Specialist (Freight Forwarding)

OFFSHORE BUSINESS PROCESSING INC.; Eastern Manila District; Presencial; PHP 240.000 - 320.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

HMO on Day 1

Promising perks and rewards

Travel opportunities

Recognition for your work

Work-life balance

Learning and development

Descripción de la vacante

OFFSHORE BUSINESS PROCESSING INC. is seeking a Customer Service / Sales Support professional in the Philippines to handle freight forwarding tasks. The role focuses on quoting import/export shipments, coordinating with warehouses, and managing inquiries with accuracy and strong English communication.

The position requires on-site work in Ortigas Pasig or Cubao, with opportunities for learning and growth within a dynamic logistics environment.

Formación

• At least 1 year of experience in customer service or sales support in freight forwarding, logistics, or shipping.
• High level of attention to detail and accuracy.
• Excellent English skills in both written and oral communication.
• Ability to cope with repetitive or continuous support queries.
• Solid computer skills and ability to learn new systems quickly.

Responsabilidades

• Quote agent import DAP shipments.
• Act on OBC/AOG quotes and follow-ups.
• Export air quotes.
• Export sea quotes.
• General inbox management.
• Import air-related tasks such as lodging under bonds and out-turns in Cargowise.
• Call warehouse and troubleshoot weekend air freight collections.
• Arrange weekend collection IDs.
• Job registrations.
• Import-related tasks.
• Import transhipment tracking etc.

Conocimientos

Customer Service

Attention to Detail

English Proficiency

Communication Skills

Herramientas

Cargowise

MS Excel

Descripción del empleo

Job Summary

• HMO on Day 1

• Receive promising perks and rewards

• Experience travel opportunities

• Get recognized for what you do

• Achieve work-life balance

• Improve exponentially with enhanced learning

Responsibilities

Client Specific tasks

• Quote agent import DAP shipments

• Action any OBC/AOG quotes/follow ups

• Export air quotes

• Export sea quotes

• General inbox management

• Import air related task such as lodging under bonds and out-turns in cargowise

• Call warehouse and troubleshoot weekend air freight collections

• Arrange weekend collection ID’s

• Job Registrations

• Import related tasks

• Import transhipment tracking etc.

Requirements

• At least 1-year of experience in Customer Service or Sales Support in Freight Forwarding, Logistics, or Shipping industry is a requirement

• Must have high level of attention to detail and accuracy

• Good customer service skills

• Excellent English skills in both written and oral

• Ability to cope with repetitive or continuous support queries

• Solid computer skills with the ability to learn new systems quickly

• With positive attitude towards difficult situation

• Can start ASAP and amenable to any work schedule

• Ok to work onsite in Ortigas Pasig and Cubao