Customer Care Representative

Dominos; Mandaluyong; On-site; PHP 223,000 - 312,000; Full time

Job summary

Domino's Pizza (Russia) is seeking a customer service-oriented professional to handle inquiries across phone, email, chat, and in-person channels. You will resolve issues, process orders, and maintain records with a focus on accurate information and customer satisfaction.

You will work to build trust, stay updated on promotions, and coordinate with other departments to improve service quality. Experience in customer service or contact centers is preferred.

Qualifications

• Strong verbal and written communication skills.
• Customer-focused approach with sound judgment and problem-solving abilities.
• Ability to manage multiple inquiries and transactions accurately.
• Comfortable using CRM systems, email, chat platforms, and standard office software.
• Strong attention to detail and reliable documentation skills.
• Ability to remain professional and composed when handling complaints or complex cases.
• Previous customer service, contact centre, retail, or administrative experience is preferred.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and in-person channels.
• Provide accurate information about products, services, promotions, and company policies.
• Investigate and resolve complaints, troubleshoot problems, and escape complex cases when required.
• Follow up with customers to ensure issues are resolved effectively.
• Process orders, returns, exchanges, and payments according to company policies.
• Maintain detailed records of customer interactions, transactions, and feedback in CRM systems.
• Stay updated on company products, services, promotions, and policy changes.
• Build trust and maintain strong customer relationships through professional and empathetic communication.
• Coordinate with other departments to resolve issues and improve processes.

Skills

Verbal & written communication

Customer-focused

Multitasking

CRM systems

Attention to detail

Professional under pressure

Customer service experience

Job description

About the role

Join our customer service team to deliver accurate, empathetic, and proactive support across phone, email, chat, and in-person channels. You will help customers resolve issues, manage transactions, and build positive relationships while contributing to service quality and process improvement.

Key responsibilities

• Respond to customer inquiries via phone, email, chat, and in-person channels.

• Provide accurate information about products, services, promotions, and company policies.

• Investigate and resolve complaints, troubleshoot problems, and escape complex cases when required.

• Follow up with customers to ensure issues are resolved effectively.

• Process orders, returns, exchanges, and payments according to company policies.

• Maintain detailed records of customer interactions, transactions, and feedback in CRM systems.

• Stay updated on company products, services, promotions, and policy changes.

• Build trust and maintain strong customer relationships through professional and empathetic communication.

• Coordinate with other departments to resolve issues and improve processes.

What we're looking for

• Strong verbal and written communication skills.

• Customer-focused approach with sound judgment and problem-solving abilities.

• Ability to manage multiple inquiries and transactions accurately.

• Comfortable using CRM systems, email, chat platforms, and standard office software.

• Strong attention to detail and reliable documentation skills.

• Ability to remain professional and composed when handling complaints or complex cases.

• Previous customer service, contact centre, retail, or administrative experience is preferred.