Customer Service Representative

Brighton Machinery Corporation; Parañaque; On-site; PHP 290,000 - 424,000; Full time

Job summary

Brighton Machinery Corporation is seeking a dedicated and customer-focused Customer Service Representative to join our team. You will handle inquiries, resolve issues, and provide exceptional service via phone, email, chat, or in-person.

The ideal candidate will have excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced environment. Your goal is to ensure customer satisfaction and maintain strong client relationships, delivering timely solutions and

Qualifications

• Bachelor’s degree preferred or in progress.
• Experience in customer service is an advantage.
• Strong verbal and written communication skills.
• Proficient with basic computer systems and CRM tools.

Responsibilities

• Handle inquiries via phone, email, chat, or in-person.
• Resolve issues and provide exceptional service.
• Maintain strong client relationships and follow up on requests.

Skills

Customer service

Communication

Multitasking

Problem solving

Teamwork

Calm under pressure

Education

Bachelor's degree

Tools

CRM software

Job description

Job Summary

We are seeking a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will be handling inquiries, resolving issues, and providing exceptional service via phone, email, chat, or in-person. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced environment. Your goal is to ensure customer satisfaction and maintain strong client relationships.

Qualifications

• Preferably with any Bachelor's degree
• With previous customer service experience is an advantage
• Strong verbal and written communication skills
• Proficient with basic computer systems and customer service software (e.g., CRM tools)
• Ability to stay calm under pressure and handle difficult situations with professionalism
• Strong problem-solving skills and attention to detail
• Ability to work independently and as part of a team