Customer Service Representative

TOPSERVE SERVICE SOLUTIONS INC; Parañaque; On-site; PHP 201,000 - 268,000; Full time

Job summary

TOPSERVE SERVICE SOLUTIONS INC in Parañaque is seeking a Customer Service Representative to act as a liaison, answer questions, and communicate escalations.

You will handle client complaints, coordinate with maintenance, keep records of interactions, and build strong relationships through clear, proactive communication. A college degree and at least one year of CS experience are required, along with excellent phone and presentation skills.

Qualifications

• College graduate with at least 1 year of customer service experience.
• Strong phone contact handling skills and active listening.
• Customer oriented with the ability to adapt to different customer types.
• Excellent communication and presentation skills.
• Able to multi-task, prioritize, and manage time effectively.

Responsibilities

• Handle client complaints and escalations.
• Coordinate with maintenance crew and follow up processes.
• Keep records of customer interactions and file documents.
• Build sustainable relationships with customer accounts through open communication.
• Perform other office tasks as advised by superior.

Skills

Phone handling

Active listening

Customer orientation

Time management

Communication skills

Education

College degree

Job description

Job Description:

Customer Service Representative or CSR, will act as a liason, will provide services, answer questions, and communicate any escalations.

Duties and Responsibilities:

• Handle clients complaints and escalation.
• Communicate with maintenance crew and follow up process.
• Keep records of customer interactions and file documents.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Perform other office works as advised by superior.

Requirements:

• College graduate.
• 1-year experience as a Customer Service or in a related field.
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.