Customer Service Representative

Metacom Careers; Muntinlupa; On-site; PHP 201,000 - 312,000; Full time

Job summary

Metacom Careers is seeking an entry-level Customer Service Representative to provide exceptional service, answer inquiries, and resolve issues in a fast-paced on-site role in Metro Manila. You will assist customers with product information and support throughout their purchasing journey, document interactions, and follow up as needed.

The ideal candidate has a bachelor’s degree, strong communication and interpersonal skills, and a positive attitude with a willingness to learn.

Qualifications

• Bachelor’s degree in a relevant field preferred.
• Entry-level, no prior experience required.
• Strong communication and interpersonal skills.
• Ability to handle customer complaints with patience.
• Positive attitude and willingness to learn.
• Fast-paced environment, on-site position.

Responsibilities

• Provide exceptional customer service by responding to inquiries and resolving issues.
• Assist customers with product information and support throughout their purchasing journey.
• Document customer interactions and follow up as necessary.
• Collaborate with team members to improve service quality and customer satisfaction.
• Maintain a positive and professional attitude at all times while interacting with customers.

Skills

Strong communication

Interpersonal skills

Education

Bachelor’s degree

Job description

Description

• Provide exceptional customer service by responding to inquiries and resolving issues.
• Assist customers with product information and support throughout their purchasing journey.
• Document customer interactions and follow up as necessary.
• Collaborate with team members to improve service quality and customer satisfaction.
• Maintain a positive and professional attitude at all times while interacting with customers.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: Entry-level, no prior experience required.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Ability to handle customer complaints with patience.
• Qualities and Traits: Positive attitude and willingness to learn.
• Working Conditions: Fast-paced environment, on-site position.