Customer Service Representative

Recruitify_HR; Angeles; On-site; PHP 223,000 - 357,000; Full time

Job summary

Recruitify_HR is seeking a dedicated Customer Service Associate to join our team in the Philippines, Pampanga area. You will handle inquiries via phone, email, and chat, assist with product selection, and strive to resolve issues promptly.

Applicants should have a Bachelor's degree, 1-3 years of experience, strong communication and interpersonal skills, and the patience and empathy to manage customer concerns in a fast-paced environment with occasional evening or weekend work.

Job description

• Respond promptly to customer inquiries via phone, email, and chat.
• Assist customers with product selection and resolve any issues or complaints.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance customer service and satisfaction.
• Provide product and service information to customers as needed.

Description

• Respond promptly to customer inquiries via phone, email, and chat.
• Assist customers with product selection and resolve any issues or complaints.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance customer service and satisfaction.
• Provide product and service information to customers as needed.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field preferred.
• Experience Level: 1-3 years of customer service experience.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Patience and empathy in handling customer concerns.
• Responsibilities and Duties: Ability to work in a fast-paced environment and handle multiple tasks.
• Working Conditions: May involve evening and weekend work depending on business needs.