Customer Service Representative

Asticom Technology Inc.; Muntinlupa; Hybrid; PHP 190,000 - 257,000; Full time

Job summary

Asticom Technology Inc. is hiring for a customer service role in the Philippines. The position centers on proactive, end-to-end customer support across multiple channels, with emphasis on empathy, data-driven insights, and journey optimization from browsing to post-purchase care.

The role requires 6–12 months in a contact centre and is based in the MCX area with a hybrid setup (monthly onsite). A reliable internet connection is essential, and flexibility for holidays and shifting hours is

Qualifications

• At least six months to one year of work experience in a contact centre for customer service.
• Experience with email and messaging channels is advantageous.
• Willing to work in the MCX area in Muntinlupa-Cavite Expressway.
• Able to work during public holidays and shifting schedules.
• Must have a reliable internet connection.

Responsibilities

• Deliver proactive, end-to-end customer support and engagement across channels.
• Report to the Supervisor or Team Leader for Customer Service.
• Handle interactions from calls, emails, chat, social media and other channels.

Skills

Customer service

Contact centre experience

Email/messaging channels

Reliable internet connection

Shifting schedule flexibility

Job description

• at least six months to one-year work experience in a contact centre for customer service.


• Experience in email and messaging channels is advantange


• Amenable to work in Muntinlupa-Cavite Expressway (MCX) area.


• Amenable to work during public holidays and shifting schedules.


• Has a reliable internet connection

Responsibilities:

• Will deliver proactive, end-to-end customer support and engagement. This role goes beyond transactional service, focusing on optimizing the entire customer journey — from browsing to post-purchase care — with empathy, innovation, and data-driven insights.


• Reporting to the Supervisor or Team Leader for Customer Service


• Being able to handle customer interactions from different customer service channels such as calls, emails, chat, social media, and any other potential channels.

Other Details:

• Monday to Friday, 9am to 6pm - weekend work and overtime is possible


• Hybrid setup - Once a month onsite only.


• Basic Salary: 20,000


• Willing to work in Muntinlupa-Cavite Expressway (MCX) area.