Customer Service Representative | Voice | BPO - Telco

Accenture PLC; Muntinlupa; In loco; PHP 201.000 - 312.000; Tempo pieno

Descrizione del lavoro

Accenture PLC in the Philippines is seeking a Voice Customer Service Representative to support customers through phone-based interactions and address inquiries or concerns. You will handle customer inquiries professionally, understand concerns, and provide effective solutions, delivering a positive experience while adhering to service guidelines.

The role requires clear communication and a customer-focused approach.

Competenze

• At least 6 months of relevant BPO/Customer Service experience
• HS/SHS graduates and college undergraduates are welcome to apply
• Good verbal communication and customer service skills
• Comfortable handling voice-based customer interactions
• Must be amenable to work onsite in Alabang

Mansioni

• Handle customer inquiries professionally and efficiently
• Understand customer concerns and provide appropriate solutions
• Deliver a positive customer experience throughout each interaction
• Communicate clearly and professionally
• Follow established processes and service guidelines
• Maintain accuracy and quality while handling customer concerns

Conoscenze

Verbal communication

Customer service

Problem solving

Formazione

HS/SHS graduates welcome

College undergraduates welcome

Descrizione del lavoro

Looking for your next BPO opportunity?

We’re hiring Voice Customer Service Representatives with at least 6 months of relevant BPO/Customer Service experience. If you have strong communication skills, enjoy helping customers, and are amenable to work onsite in Alabang, we’d like to hear from you.

What you'll do

As a Customer Service Representative, you will support customers through voice-based interactions and help address their inquiries or concerns.

You will be expected to:

• Handle customer inquiries professionally and efficiently

• Understand customer concerns and provide appropriate solutions

• Deliver a positive customer experience throughout each interaction

• Communicate clearly and professionally

• Follow established processes and service guidelines

• Maintain accuracy and quality while handling customer concerns

Qualifications

• At least 6 months of relevant BPO/Customer Service experience

• HS/SHS graduates and college undergraduates are welcome to apply

• Good verbal communication and customer service skills

• Comfortable handling voice-based customer interactions

• Must be amenable to work onsite in Alabang