Customer Service Representative

Mangojob- Recruitment Platform | Jobs & Hiring App; Batan; On-site; PHP 180,000 - 240,000; Full time

Job summary

Mangojob- Recruitment Platform | Jobs & Hiring App in the Philippines is hiring a Customer Service Representative to assist customers through multiple channels and resolve product, service, or account concerns.

The role requires good English communication, patient and customer-focused approach, and basic computer skills; prior customer service experience is preferred but entry-level applicants may be considered.

Qualifications

• Minimum Senior High School graduate or college level.
• 0–1 year in customer service or related fields preferred.
• Good verbal and written English communication skills.
• Patient, customer-focused; able to handle difficult conversations professionally.
• Basic computer skills and willingness to learn account-specific systems.

Responsibilities

• Respond to customer inquiries through phone, chat, email, or other channels.
• Explain products, services, account information, policies, and next steps clearly.
• Resolve routine concerns and coordinate complex cases with the appropriate team.
• Update customer records and document the outcome of every interaction accurately.
• Meet service quality, response time, productivity, and customer satisfaction standards.

Skills

Verbal English comms

Written English comms

Customer service

Education

Senior High School / College

Job description

JOB DESCRIPTION

The Customer Service Representative will assist customers through assigned channels and resolve product, service, order, billing, or account concerns. The successful candidate should be organized, capable in the relevant field, and able to work professionally with the assigned team.

RESPONSIBILITIES

• Respond to customer inquiries through phone, chat, email, or other assigned channels.
• Explain products, services, account information, policies, and next steps clearly.
• Resolve routine concerns and coordinate complex cases with the appropriate team.
• Update customer records and document the outcome of every interaction accurately.
• Meet service quality, response time, productivity, and customer satisfaction standards.

JOB REQUIREMENTS

• Senior High School Graduate / College Level / College Graduate.
• 0–1 year of customer service, BPO, retail, sales, or related experience preferred.
• Good verbal and written English communication skills.
• Patient, customer-focused, and able to handle difficult conversations professionally.
• Basic computer skills and willingness to learn account-specific systems.
• Customer-facing experience is an advantage; entry-level applicants may be considered.