Customer Service Representative

1840 & Company; Metro Manila; À distance; PHP 260 000 - 326 000; Plein temps

Avantages offerts par ce poste

Competitive hourly pay

Hands-on training and professional dev

Career advancement opportunities

Résumé du poste

1840 & Company is seeking a Customer Service Representative to handle inquiries, orders, and escalations across voice, email, and social channels. This remote, project-based full-time contract offers shifting hours to cover EST time zones and an opportunity for long-term employment.

You will work with a dynamic team in a global company, using Windows-based tools, and you must communicate clearly, stay detail-oriented, and manage multiple tasks.

Qualifications

• Fluent, conversational English proficiency.
• 1+ year of contact center or customer service experience.
• Excellent verbal and written communication with a professional, empathetic demeanor.
• Strong attention to detail, critical thinking and problem-solving.
• Typing speed of 20+ WPM.
• Ability to work independently and manage time effectively.
• Reliable and punctual.
• Active NBI clearance.

Responsabilités

• Assist customers with product questions, order processes, shipping details, and website guidance.
• Provide updates on existing orders and help create customer accounts.
• Handle escalated customer concerns and ensure satisfactory resolutions.
• Manage communications via voicemail, e-fax, email, Bazaar reports, and social media escalations.
• Respond promptly and professionally to customer inquiries and complaints.
• Document interactions and resolutions accurately.
• Assist in managing Reseller Accounts and lead generation tasks.
• Support UPS claims by researching lost packages and initiating traces.

Connaissances

English proficiency

Customer service

Communication skills

Problem solving

Attention to detail

Typing 20 WPM

Time management

Independent work

NBI clearance

Outils

Windows

Description du poste

Job Description

About the Job Job Title: Customer Service Representative Department: Customer Service Location: Remote Employment Type: Project-Based - Full Time, with opportunity for long term employment. Schedule: Shifting and rotating schedule, possible work on weekends on EST time zone. Salary: USD 3.75 per hour

Job Summary: We are seeking a Customer Service Representative with excellent communication skills, a strong customer service mindset, and the ability to handle inquiries, order processing, and escalations. This role requires critical thinking, problem-solving skills, and attention to detail to assist customers across multiple channels, including voice, email, voicemail, social media, and e-fax.

Job Details

• Employment Type: Full-Time Independent Contractor
• Department: Customer Service/Support
• Job Level: Entry Level
• Experience: 1 Years
• Business Model: Direct Sales, E-Commerce

Qualifications & Requirements

• Fluent, conversational, and natural English proficiency.
• 1+ year of contact center and/or customer service experience, including handling escalated cases and upselling.
• Excellent verbal & written communication skills with a professional and empathetic demeanor.
• Strong attention to detail, critical thinking, and problem-solving skills.
• Typing speed of 20+ WPM.
• Ability to work independently and manage time effectively.
• Reliable and punctual.
• Must have an Active NBI clearance.

Why Join Us

• Work in a dynamic and supportive environment.
• Opportunity for career advancement.
• Hands-on training and professional development.
• Competitive hourly pay and benefits.

Required Skills

• Soft Skills: Team Management, Problem Solving, Decision-Making, Creativity, Team Collaboration, Relationship Building, Presentation Skills, Active Listening, Teamwork Responsibilities - Customer Service – Voice Support - Assist customers with basic product questions, order processes, shipping details, and website guidance. - Provide updates on existing orders, assist with creating customer accounts, and help place standard orders. - Handle escalated customer concerns and ensure satisfactory resolutions. - Customer Service – Non-Voice Support - Manage communication via voicemail, e-fax, email, Bazaar reports, and social media escalations. - Respond promptly and professionally to customer inquiries and complaints. - Ensure accurate documentation of interactions and resolutions. - Customer Account Management - Assist in managing Reseller Accounts by setting up new accounts in M3. - Support UPS Claims by researching lost packages, initiating traces, and assisting with claims processing. - Outbound Lead Generation - Identify new potential customers to expand brand presence. - Conduct internet research, outbound calls, and email outreach to generate leads. Salary & Benefits
• Pay: Hourly, $ 3.00 – 3.75
• Benefits: Working Hours - Monday: 21:00 - 06:00 - Tuesday: 21:00 - 06:00 - Wednesday: 21:00 - 06:00 - Thursday: 21:00 - 06:00 - Friday: 21:00 - 06:00 - Saturday: 21:00 - 06:00 Additional Requirements
• Tech Requirements: Windows
• Language: English

About the Company

1840 & Company is a global organization focused on delivering innovative business solutions that help companies grow, scale, and succeed. Operating in over 150 countries, we support organizations through a range of workforce, operational, and business services designed to drive efficiency and long-term success.