Customer Service Representative

GECO Asia Pte Ltd; Manila; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Day 1 HMO (can add 1 free dependent after 1 year up to 3 dependents)

Perfect Attendance Bonus

Paid Leave after 3 months tenure

Transportation Allowance

Rice Subsidy

Clothing allowance

Childcare Center

Onsite Pharmacy

Retirement Plan

Medicine and Vision Reimbursement

Job summary

A customer service company in Pasig City is seeking a dedicated Customer Service Representative. You will handle inquiries via phone, email, and chat while providing outstanding support and resolving complaints. The ideal candidate possesses strong communication skills and problem-solving abilities, with at least 1 year of experience preferred, although fresh graduates are encouraged to apply. The role offers on-site work and various benefits including a transportation allowance and healthcare.

Qualifications

• At least 1 year of experience in a customer service role; fresh graduates welcome.
• High level of patience and empathy in dealing with customers.
• Ability to thrive in a fast-paced, team-oriented environment.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Provide accurate product information and technical support.
• Resolve customer complaints and issues in a timely manner.
• Document customer interactions and maintain detailed records.
• Follow up with customers to ensure satisfaction and resolution.

Skills

Excellent verbal and written communication skills

Strong problem-solving abilities

Multitasking abilities

Patience and empathy

Proficiency in computer systems

Job description

Role: Customer Service Representative

We are looking for a dedicated and customer-focused Customer Service Representative to join our team in Pasig City. The ideal candidate will have strong communication skills, excellent problem-solving abilities, and a passion for providing outstanding customer support.

Location: Pasig City, Philippines
Work Arrangement: On-site (Work From Office)
Employment Type: Full-time
Nature: Voice, Email and Chat

Why Join Us?

• Day 1 HMO ( can add 1 free dependent after 1 year up to 3 dependents)
• Perfect Attendance Bonus
• Paid Leave after 3 months tenur
• Transportation Allowance
• Rice Subsidy
• Clothing allowance
• Childcare Center
• Onsite Pharmacy
• Retirement Plan
• Medicine and Vision Reimbursement

Qualifications:

• At least 1 year of experience in a customer service role (Fresh graduates are welcome to apply)
• Excellent verbal and written communication skills
• Strong problem-solving and multitasking abilities
• High level of patience and empathy in dealing with customers
• Proficiency in computer systems and various software applications
• Ability to thrive in a fast-paced, team-oriented environment

Key Responsibilities:

• Handle customer inquiries via phone, email, and chat
• Provide accurate product information and technical support
• Resolve customer complaints and issues in a timely manner
• Document customer interactions and maintain detailed records
• Follow up with customers to ensure satisfaction and resolution

If you're passionate about delivering excellent customer service and are ready to grow with a dynamic team, we want to hear from you!