Customer Service Representative

GECO Asia Pte Ltd; Bacolod; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Day 1 HMO

Perfect Attendance Bonus

Paid Leave after 3 months

Transportation Allowance

Rice Subsidy

Clothing allowance

Childcare Center

Onsite Pharmacy

Retirement Plan

Medicine and Vision Reimbursement

Job summary

A dynamic service provider in Bacolod is seeking a dedicated Customer Service Representative to deliver outstanding support through voice, email, and chat. The ideal candidate will have strong communication skills and the ability to resolve issues efficiently. This full-time role offers great perks including health benefits, allowances, and paid leave after three months. Join a team that values customer service excellence and a supportive work environment.

Qualifications

• Minimum of 1 year experience in customer service preferred.
• Fresh graduates are welcome to apply.
• Demonstrated patience and empathy in customer interactions.

Responsibilities

• Handle customer inquiries through phone, email, and chat.
• Resolve customer complaints in a timely manner.
• Provide accurate product information and basic technical support.
• Document customer interactions and maintain records.
• Follow up with customers to ensure satisfaction.

Skills

Strong communication skills

Problem-solving abilities

Verbal and written English skills

Multitasking abilities

Computer and software proficiency

Job description

Role: Customer Service Representative

We are currently looking for a dedicated and customer-focused Customer Service Representative to join our team. The ideal candidate will possess strong communication skills, excellent problem-solving abilities, and a genuine passion for providing outstanding customer support.

Location: Bacolod, Philippines
Work Mode: On-site (Work From Office)
Position: Full-Time
Nature: Voice, Email and Chat

Why Join Us?

• Day 1 HMO ( can add 1 free dependent after 1 year up to 3 dependents)
• Perfect Attendance Bonus
• Paid Leave after 3 months tenur
• Transportation Allowance
• Rice Subsidy
• Clothing allowance
• Childcare Center
• Onsite Pharmacy
• Retirement Plan
• Medicine and Vision Reimbursement

Qualifications:

• Preferably minimum of 1 year experience in a customer service role.
• No prior experience required – Fresh graduates are welcome to apply
• Strong verbal and written English communication skills
• Excellent problem-solving and multitasking abilities
• Demonstrated patience and empathy in customer interactions
• Proficient in using computers and relevant software applications
• Ability to thrive in a fast-paced, team-oriented environment

Key Responsibilities:

• Handle customer inquiries through phone, email, and chat
• Resolve customer complaints and issues in a timely and efficient manner
• Provide accurate product information and basic technical support
• Document customer interactions and maintain detailed records
• Follow up with customers to ensure issues are fully resolved and satisfaction is achieved

If you're passionate about delivering excellent customer service and are ready to grow with a dynamic team, we want to hear from you!