Customer Service Representative

Minutehouse; Manila; Remote; PHP 201,000 - 279,000; Full time

Benefits offered by this job

SSS, PhilHealth, Pag-IBIG

13th month pay

HMO from first month

Paid vacation and sick leave

Laptop + monthly internet allowance

Job summary

Minutehouse is seeking a Customer Service Representative to handle tickets and chats from client staff, review logs, and manage access requests. You will document issues for developers with steps and screenshots and update help articles as needed.

This is a remote, full-time role based in the Philippines. Strong written and spoken English is required; familiarity with Zendesk, Freshdesk or Intercom is a plus.

Qualifications

• Some customer service, help desk or BPO experience.
• Clear written and spoken English.

Responsibilities

• Handle tickets and chats from client staff.
• Check logs and documents to see what happened.
• Sort out access and permission requests.
• Write bugs up for the developers with steps and screenshots.
• Update help articles.
• Tell the client when it's fixed.

Skills

Customer service

Help desk experience

English proficiency

Tools

Zendesk

Freshdesk

Intercom

Job description

After launch, the people using our tools write to us when something looks off: an answer with no source, a permission that blocks the wrong person, a record that didn't sync. The Customer Service Representative answers them and gets the right fix moving. Remote, anywhere in the Philippines, full-time.

You will

• Handle tickets and chats from client staff
• Check logs and documents to see what happened
• Sort out access and permission requests
• Write bugs up for the developers with steps and screenshots
• Update help articles
• Tell the client when it's fixed

You have

• Some customer service, help desk or BPO experience (fresh graduates with internships are welcome)
• Clear written and spoken English

Also good:

Zendesk, Freshdesk or Intercom; supporting software products.

What's included

• SSS, PhilHealth and Pag-IBIG contributions
• 13th month pay
• HMO coverage from your first month
• Paid vacation and sick leave plus holidays
• Laptop and a monthly internet allowance

Shifts follow our clients' business hours and are agreed before you start.

Minutehouse builds AI applications, system integrations and internal tools for businesses, and supports them after launch. The firm is based in Indianapolis, Indiana.

Minutehouse is an equal opportunity employer.